The property is nice but has so much more potential. The exterior of the hotel should have a tropical feel with more flowering foliage (hibiscus, mandevilla's etc.) The management should take a trip to the JW Grande Lakes in Orlando as an example. I did not feel the hotel uses its facilities wisely other than the fitness, spa and the... more

This is our second trip to the JW Marriott in Cancun. We loved it so much last year that we returned with 12 additional people! We had two families with us ranging in age from 18-75! We all had a great time. The service can't be beat, from being greeted by everyone you pass, to nightly turn-down service. The pool... more

This place is absolutely all that and some! Where do I begin?? Okay, let me start at the beginning. We were there for our wedding ceremony and from the beginning of the wedding planning, our wedding planner Francisco Roman was the best. When we arrived at the hotel, I realized I left my cell phone on the plane. I happened... more

Just finished celebrating our 20th anniversary at the JW Marriott Cancun. The hotel was as beautiful and well maintained as everyone said. The staff was knowledgeable and friendly, the grounds pristine and the rooms comfortable and clean. The only negative is the lack of beach but I think most of the hotels have this problem since the last hurricane. This... more

We have just returned from 5 nights at this beautiful property. Husband attended a conference. We have previously stayed at 5 other JW properties and have never experienced such incredible service. The pool is lovely. The negative edge where you can look over the ocean is breath taking!! Never overly crowded. Always able to find a chair. The pool attendants... more

This is a 5-Star hotel if there ever could be one. EVERYTHING about our visit was perfect. Club 91 is a great way to go (additional cost per night - but worth it) more

We sayed at the JW with my in-laws for 5 days. I can't say enough about the service. It was outstanding! We also loved the pool. I have stayed at the Hyatt in Cancun and had a chance to check out the Ritz and Casa Magna next door. The pool at the JW was the best by far. My husband... more

Simply Seafood Restaurant is still advertising their Lobster and Prime Rib Buffet on their website and various tour guides. They have not been serving lobsters for the past year. False advertising. Their prime rib was way overcooked. Better dinners elsewhere. more

I will start by saying that I have stayed at many Marriott & Ritz properties. This property is beautiful, but very large. It has a conference feel to it. The pool area is gorgeous and the staff is wonderfully accomodating. Club 91 is definitely worth the cost. We ate most of our breakfast and lunches there and went out to... more