This is definitely NOT a 5 star property! 2-3 stars, maybe! Our room was dated, dingy, and depressing. The dark blue furniture was new in the '70's ... and the bedding was old, thin, and pilled. The power was intermittent - often went out for and hour or two, and then came on, leaving people stuck in their rooms without... more

After reading the reviews of this hotel on here we were so looking forward to our holiday. However this hotel was very disappointing, and is not a 5 star by any means. Our room was dated dull and dingy, our air conditioning didn’t work and “rattled” continuously. After 2 days we asked for it to be fixed, we were told... more

I was hit by a large beach parasol just above my right eye as precautions hadn't been take with a hurricane in the area. Hotel doctor said I needed to go to the hospital but then all help from the hotel stopped. The care at the hospital was very good but the bill, including a head scan, due to a... more

Riu Cancun Hotel -14 September to 28th September 2008 Before I start, I would like to confirm at the outset that I had a good holiday! I didn’t spend all that money and fly all that way to have a crap time, but by some of my comments below you might think that I didn’t enjoy the holiday and I’m... more

The hotel is very clean as they have an army of cleaners on hand all day. The staff are very welcoming and can not do enough for you, they will bend over backwards to help with all your needs. This is my third year at this hotel and can not get enough, i will be going back next year. This... more

This was my first time to Mexico and was a great experience. Me and my boyfriend went September 1st-6th. We stayed at Rui Cancun and really enjoyed it. They have so much to do that you would never have to leave the resort. It was really clean and the service was great. The resort was beautiful and breath taking. Remember... more

i couldn't agree more with Hockeygod the previous review! spot on!! we stayed 2 weeks 7-21st sept 08 hotel was fab best we have ever stayed in but we did have things stolen from our hotel room by a member of staff who is still working there as they cant proove it- my advice is keep everything valuable, money (jewellery... more

It was our first time going to cancun so we didn't know what to expect, So we didn't know that the first people you meet is the time share personel that they make you think they are welcoming you to Mexico and they are promoting their hotels (Lies) yeah we fell for it we bought Cheap Xcarets tickets and Chichen... more

This was our second visit to the Riu Cancun so we knew exactly what to expect, and certainly weren't disappointed. We were in Cancun from 4th September to the 18th September. Check In On arrival we were taken to a room and told about the facilities in the hotel and how things worked, at that point we were handed our... more