I stay at this hotel for 2 nights every 2 weeks for work. Without exception I am always greeted with smiles and welcomes from the entire staff. I chose this hotel after trying others in the area and finding this one to be above the norm for cleanliness and friendliness of the staff. It is within walking distance of downtown... more

I had expected a lot less when booking the Best Western Carlton but I was pleasantly surprised by it's location, rooms and service. We weren't on the inner harbour for a change but it was a good change as we were able to explore more areas of Victoria. Even though we were on the 2nd floor facing Johnson street, we... more

We spent two nights in Victoria on our family vacation and found the Carlton Plaza to be a good value with an excellent location for walking around the sites of the inner harbour of Victoria. The room was oversized with a couch, kitchen and sitting space. Excellent for four people, including two teenagers. The beds were comfortable and the front... more

this hotel is located above a very loud nightclub that kept us awake all night. The manager offered us a gift certificate for another stay but would not include the same dates as our visit, only off season !!!! Would not recommend this hotel if you need a good nights sleep more

This was the third Best Western hotel we stayed in this 3 week holiday - and was certaily the best! the location was great - not far from all the attractions, but the room was fab! - two beds in it and a sofa bed and a kitchen area - so for 3 of us it was plenty of room.... more

very enjoyable stay, great beds, staff were great very close to all amenities of downtown Victoria more

booked at the last minute. very good value for money. In a good location easily walkable to shops, good restaurants etc. The room was spacious with a decent kitchen area. Staff were all very helpful and pleasant. Valet parking at $9 perday is pretty good value. more

Perfect stay. Great location. Spotless room. Terriffic staff. Hottest valet's on the planet. No parking on site but for only $9 a day they will valet your car to parking as often as you need. Quiet room, great bed. Simply put, it was a great deal and we could not have been more pleased. more

We spent 12 nights in hotels in WA and OR, USA and BC, Canada. The 2 nights in this hotel were the best of those. Spacious and comfortable rooms and a good location, but in particular I wanted to comment on the friendly and helpful attitude of the front desk staff and porters, all of whom had time for a... more