We took friends for a meal in The Felini restaurant and were extremely disappointed. The service was average as was the food which was not what we would expect from a 5 star restaurant. It seemed ridiculous to be told that the tuna could only be served rare or well done-the waitress very reluctantly eventually took the order for 'rare... more

We stayed here for a one night City Break - check in was quick - nice room with a view of the waterfront - comfy beds & all mod cons! Breakfast was very nice (we didn't eat dinner in the hotel or use the bar or minibar). Its not in the centre of the town or near the Station, which... more

I love this hotel! I love the spacious open reception area, the friendly staff, the relaxed yet fun atmosphere, the comfortable rooms. I also love the amazing design of the hotel, where all of the rooms open out onto a circular walkway, which looks down onto reception and gives the hotel a wonderful feeling of space. Ok, the restaurant and... more

Stayed here for two nights in August. We arrived at the hotel early and asked whether we could leave our bags there until we could check in. This was sorted out although it took a few minutes as the member of staff was unsure whether we could do this. Eventually she registered us as our room was not ready which... more

The exterior is dull, but the atrium rather striking in its grey and white stripes. Check-in was easy and efficient, as was porterage and valet parking. Splendid room (Urban style) overlooking the Mersey as requested. Everything functioned in the room, but it would be nice to have a rubber bathmat for disabled guests. The hotel was a little noisy outside... more

I stayed in this hotel as we were in Liverpool on business. Room was OK, clean and a good size but as so many reviewers have said - the noise travels and it was after 2 in the morning by the time I managed to get to sleep. Very hot day when we stayed and a nice touch would have... more

I cannot say a single negative word about this hotel. All the way around, a perfect visit. From the wine and hors d'oeuvres when we arrived to the friendly and helpful staff. The hotel is minutes away from many pubs and restaurants and close to the Albert Dock. The rooms were stupendous, comfortable and modern, the atrium like a dream.... more

Wonderful hotel, beautiful building, excellent location BUT terribly noisy. Because of the design, all the sound is spread thoughout the building. We stayed on a weekend and there were some hen night parties, etc. The noise went on until after 4:00 am. I had to use ear plugs for the first time. The staff are very good especially the gentleman... more

Having read some of the earlier reviews I asked for a room with a view of the Mersey and in a quiet area of the hotel - got both which was a good start! Room and bathroom OK – standard of cleaning not as good as it should be – grubby finger marks all over doors and windows, not thoroughly... more