My first time in NZ if we could have we would have left immediately. Hotel is old needs refurbishment. Dirty - service non existent. Horrible staff and Hotel Manager. Blocked toilet - Manager said not interested. No lift - horrible stairs and dirty. Everything was dirty and unkept. Yes the phone is a rip-off. Staff tell you one thing and... more

we luckily only booked one night here. We were upgraded to an executive room but it was bad (so goodness only knows what the standard rooms are like!) I do not think the bathroom has been touched since it was built. The rooms was large and overlooked the rose gardens but it had a grubby carpet and an unclean feel.... more

We are a family of 5 on a budget due to mortgage etc and needed somewhere cheap, but not too horrible, for our 3 kids aged 9, 3 and 1. During a public holiday, wanted to take kids to Auckland for the zoo and Rainbows End amusement park. We have a deal through our bank for selected hotels for a... more

The room we stayed in was upstairs overlooking the rose garden which was the hotel's only saving grace. It was clean but needed a thorough overhaul. Very dated with tatty furniture, stained carpet and old fashioned bed cover. The chair had been pushed under the drawer so hard we could not open the drawer. We had to dodge the leaking... more

We stayed here for 3 nights in October 2006 and were very disappointed. The staff just processed us and were obviously bored of checking people in. The room itself was upstairs (no lift access for luggage and we had a baby and pushchair). our room was rather musty smelling, needed a huge upgrade in the bathroom but most disappointing was... more

The room is not quiet since it is situated along the parnell road though it is easy to access to another place. The facilities are acceptable. There is also a electric pot in the room which you do not need to bring one to make your coffee or tea, even instant noodle soup. Each bed is an electric heater bed... more

I was in Auckland for the first time visiting friends and relatives and really enjoyed my stay at the Kingsgate Parnell. I found everything to be reasonable and in line with my expectations given the price i wasn't expecting the Ritz Carlton but was pleasantly surprised by the great service and complimentary parking. The hotel is situated relatively close to... more

I booked a room through the hotel website direct which was very simple. When i turned up to the hotel the staff were very friendly and helpful in assisting me to downtown via public transport. The room was very comfortable and was just what i needed, with views out to the rose gardens. The hotel has changed significantly since the... more

I have just completed a two night stay at the Kingsgate, as part of a group of 12 people. The hotel was clean, and the staff for the most part helpful and friendly. The location is okay -- not within easy walking distance of downtown, but a NZD 10 taxi ride from the city centre. A word of warning --... more