Great little gem on one of the quieter street in the area. Nyen, one of the desk clerks and an excellent English speaker, went out of his way to be helpful as could be. Will stay there again. Lea more

My stay in the win hotel was a great re-introduction to Asia. I organised a taxi throught he hotel - straight to the door - no hassling. After weeks of researching the best tour group to travel with once I was in Hanoi, the first booking I made was a no-show. It was only then that the desk manager let... more

We stayed at the Win during our first week in Hanoi. We booked it through vietnamstay.com. We figured we might be too tired to deal with the taxi stand so we arranged for a car to pick us up and take us to the Win ($13). The driver was waiting for us when we left customs and took us right... more

My husband and I just spent a week at the Win, and we loved it. The staff is professional, competent, knowledgable, friendly and helpful. The hotel is extremely clean and very well-run. The location is unbeatable, the street quiet and charming. We made our booking directly with the hotel via email; they respond to every email/question/inquiry within 24 hours. Airport... more

Our group of 5 booked 3 rooms at Win....Initial room bookings not quite as expected but very friendly staff were only too willing to meet our needs. We had 2 nights and later returned for a further 1 night. Staff (family) very welcoming - rooms very clean and bright - I can highly recommend the front rooms - they are... more

Stayed at the Win for a week in late March and had a great experience. The staff went was incredible and the rooms were wonderful. This was the 3rd place we stayed at in Hanoi and was the best value by far. The location is perfect and was a nice break from hectic Hanoi. more

I 've been here last year. The staff are really nice. I have some of my friends who lives here. When she make a phone call for taxi. the staff helps us a lot. Even the can speak a little in English but they still use a body language for greeting us every morning. The location is near night weekend... more

We Stayed at the Win for four nights. The rooms were clean and provided all the necessities. The Staff was excellent and most helpful. They allowed us to keep our luggage there when we went to Sapa and return at 5am from the night train and leave our things there until our room was ready. The staff went out of... more

Simple hotel excellent location one block from central lake in Hanoi. Rooms are nothing special, but they're inexpensive and clean. Rooms are quiet and equipped with cable and safe. Located on quiet street with plenty of restaurant options. Service was friendly and attentive - including delivery of coffee to my room at 5am so I could catch early flight. Free,... more