location: excellent, in bukit bintang, near to shopping malls e.g. Lots 10, the new pavilion, sungai Wang Plaza, cafes, restaurants, *happening area* hotel: lobby looks magnificent, connected to the Starhill Gallery,an upmarket mall. but the room, the hall way, all looks OLD, OUT-DATED room: i'll repeat again *old, out-dated* . bathroom amenities i received was the standard (shampoo, bath gel,... more

since ritz carlton was full dat time, i was checked in there for one day only... the room was good but since it was 5star hotel why the bathroom door not been fixed? the maintanance and the room attendant should be aware of it... the food was not too bad having my breakfast at the pool area-got 1 nice restaurant... more

A very nice hotel located centrally. Location; excellent, just a short walk to Sugai Wang complex plus alot of nice bistros around the area. Within walking distance to KLCC. Rooms: its a Marriot, had a nice room over looking the swimming pool. Very clean and a turn down service as well. Service: Unfortunately this is where I hated the hotel.... more

You will not be dissapointed with the JW Marriott. This was our second time staying at this hotel and both times the service has been impeccable. It is an overall excellent hotel. For anyone planning on staying at the JW Marriott be sure to check out Feast Village on the basement level. It is an amazing place. We dined at... more

As a YTL member (privilege membership, whose owner can enjoy privilege in this hotel), and since I'll be staying for 9 nights, I asked for upgrade of room, when I made my reservation. I was told that I'd be upgraded to club room, but no club privileges. I'm okay with it. When I checked in at 3:30 pm, I was... more

I stayed at the hotel for a couple of days. My room was clean and had every thing I expected from a Marriot hotel. I like the big fitness room with a lot of equipments. The swimming pool is great, but the pool-side drinks are quite expensive. The best thing about the hotel is the great location, with easy access... more

This is my fifth trip to KL in the past two years and my fourth stay at this hotel. As you can gather from the title this place is having some problems. On my first trip, I got the full treatment - escort to the room, managers welcome, upgraded room, etc - you would have thought I was a write... more

The deco, the staff and the location of this hotel is great. Connected to the Star Hill Gallery and Feast Village on the basement, 5 minutes to Lot 10 and you are surrounded by shopping centres such as Sungai Wang, BB Plaza and further up to your left, you are into Berjaya Times Square. Big time shopping staying at the... more

This is a gorgeous property connected to the really cool Star Hill Mall which has a fantastic selection of fine restaurants and a lot of spas and brand-name shops in it. The hotel is really nicely decorated and for the most part, the staff is friendly and tries to be helpful. The problem is that staff members come and go... more