After reading all these fantastic reviews, I was so thrilled at the fantastic rate my colleagues and I had for the Monaco. Having stayed in other Kimpton/Monaco hotels, I knew that this would be a great stay. However, despite the cool décor in the rooms and lobby, the comfy beds and the HDTV in the room, my stay was less... more
Management response from
Monaco-Alexandria, Assistant General Manager
Dear tomreidmiller,
Thank you for your comments; as a new property we truly value your feedback in order to continually refine our product and services. However, as Assistant General Manager of the Hotel Monaco Alexandria, I was concerned about the challenges you experienced during your stay.
We recognize the problems that some of the air conditioning units in our rooms...