My boyfriend and I stayed at the Hilton Universal simply because we were going to Universal Studios and for that it was perfect. It is a 5 min walk from the hotel. Plus you have the City Walk for restaurants and shopping in the evening. The hotel however is in need of a refurb. The rooms are very big but... more

We all really enjoyed the Hilton. We had an amazing view of Universal Studios and we were upgraded to the executive floor which included a free breakfast every morning for the four of us. The breakfast was great and the staff were excellent. Our room was very clean. We walked over to Universal Citywalk and the Studios all the time,... more

Overall, it was a good location esp if you are visiting Universal Studios. We could see the place from our room. And the bed was the most comfortable we've ever slept on! Also, there was a 24hrs Ralphs (supermarket) just 5min away, so that made us happy. Other than that, no complains about the room & the hotel except I... more

We were going to a concert Friday night and had previously stayed at the Sherton Universal and decided this time to try what we expected to be a nicer Hotel. This turned out to be a poor decision, from the beginning the check in process took too long due to the fact that only two employees were working at check... more

This is a beautiful hotel. Up-market but by no means snooty. Staff helpful and room service excellent. Free shuttle to Universal Studios and shuttle bus pick-ups from LA tour companies which enabled us to leave the car in the garage and not battle with LA traffic. As well as tourists there were a lot of convention/business guests. Beds comfortable and... more

I would recommend this hotel to ANYONE if it was just about the service. The staff was professional to a tee, and really went above and beyond the call of duty. HOWEVER, the problem with this hotel is not the people, it is the absolutely ATROCIOUS standards of upkeep with the essentials of maintanence. During my weeklong stay, I would... more

Forgive me if this review is a little long, this is my first time writing a review! Tip number 1!- For airport transfers hire a town car. It is a fixed price and very comfortable. it costs about $95, however the taxi can work out alot more on the meter, especially if you hit traffic! We stayed for 4 nights... more

nice hotel only minutes from burbank airport. Universal studios is next door. Clean hotel with good customer service and decent hotel gym featuring a cardio room and a separate weight room. Concierge level provides free breakfast and afternoon snacks. Downside - valet parking is expensive and self park, which is $15/night, is not convenient. more

This hotel is everything you expect from a Hilton. The rooms are big and clean, the staff are helpful and friendly. And the location is excellent. There is a shuttle bus that runs to City Walk at Universal (which is where the theme park is and then a strip where there are tons of bars, restaurants, cinema etc) very frequently... more