We stayed here with our 3 children during a Spring Break trip. The service was perfect and the staff was excellent. They held doors for the guests and always spoke to me when I passed them in the hallway, pool, and other public areas. The pool is almost a park within itself with a sand beach, beach volleyball, zero access,... more

We usually enjoy our stays at the HRH Orlando. You need to accept all the highs with the lows though, and sometimes I continue to be amazed that this hotel has a supposed 4.5* rating. The highs: it is such a short walk to the parks. The pool and the Beach Club are great. The rooms are big enough and... more

Stayed at HR on 6/18 - 6/19 with my spouse and two kids ages 12 and 16. The common areas of the hotel are very well appointed with a friendly staff. Our room was a double queen and quite small compared to many other hotel chains that cater to business travelers. While clean and comfortable, the lighting in the room... more

When my husband and I have to travel to Orlando for a convention, we always make it a point to stay at the Hard Rock for a few days before going back home! We are a 30 something child free couple and hate the Disney scene, Universal and the Hard Rock is a great alternative - we love just hanging... more

Keys don't work in rooms, even after being replaced; two hours to get bags delivered from bell stand; spoiled food in restaurant; dirty room which was not dusted; indifferent front desk....Stay accross the way at the Loew's...... more

I was at the Hard Rock Hotel for a site visit and overall visit to universal orlando area. The room was very nice, staff was extremly attentive, and the entire universal orlando area was amazing. Please contact me if you have any questions or need any more information. more

The Hard Rock is supposed to be a lavish experience for all guests. Our visit last year was better. The staff were all wonderful and quite gracious this year, but our room was dark with cigarette burns in the furniture. There also seemed to be a lot less staff. No one greeted us immediately to help us with our baggage.... more

Our family of four stayed at the Hard Rock Hotel Orlando for five nights (May 26-31). We have two daughters ages 13 and 16. I certainly don't understand the negative reviews since our stay was perfect and the hotel was top notch. Check-in was quick and the staff were friendly and helpful. I asked for a room not on the... more

We received the Simpson's ride promotion in the mail; probably because we've stayed at the hotel 1X before and were on the mailing list. It made sense to us because of the 7day tickets to parks, the tee shirts, and because we loved the hotel the last time. But we got upgraded to a KingSuite and stayed on the club... more