Well, arrived at this hotel with big expectations and left with regrets. We had booked for 2 nights after spending a week in NYC and found the check in quick and efficient, we were assigned to our room on the 28th floor, great view, it was a double suite, beds were fine, clean and comfortable, however the room was dated,... more
Management response from
TremontsResMgr, Revenue Manager
I am certainly sorry to learn about your less-than-ideal experience, particularly concerning payment of the room. I suspect you were using a debit card based on your description of what happened after your stay. We have signs posted at each terminal describing what funds are held if a debit card is used, as your bank will automatically deduct the amount...