We've stayed in a range of high end luxury hotels and super cheap hotels and while this isn't the worst place we've stayed at, it definitely was a bad experience. Tokyo is a great city but it's an easy city to feel lost in considering the limited spoken English and Japanese characters and the last thing you need is a hotel that's unwilling to help. We found the service here to be one of the worst ever. Very few of them spoke English and the instructions they did give were completely thoughtless. For example, we asked them how to catch the airport limousine on departure. They told us where to go but failed to tell us that we had to reserve a seat. Of course, when we got there, the bus seats were sold out and only after someone haggled with the bus driver did we somehow get on. We were especially perturbed by the fact that they called us to demand that we check out immediately and they would be charging us for being late. Of course we realized later that the notice of a 11am checkout was on our desk. However, it was in Japanese. Oh, and we're married and they still put us in a room with 2 single beds. On a side note, the rooms are on average okay. Not worth the $180/nt we paid for the room. We've stayed in better rooms for that price. While this hotel might be nice for locals, this definitely is not a place to stay at if you're not.

easy to find from the hanzomon subway station. front desk staff was friendly and helpful but english was limited. they also were not able to exchange any money for us. room was very clean and comfortable. no coin laundry which was an inconvenience since we also could not find one in the surrounding area. neighborhood is quiet but there's not too much in terms of things to do. there are convenience stores and small restaurants within walking distance. probably would not stay again because of the area it's in. too out of the way from major sites.

We stayed at the Hanzomon hotel toward the end of a two week+ trip visiting several cities in Japan. The general exterior of the hotel is very nice, as well as the lobby, elevators and room floors. The staff is friendly enough (not overly friendly by any means though, which was usually the case in our other hotels--a good thing) and the hotel is also conveniently located right across the street (literally, take exit 5) from Hanzomon station, and that was great.

I did have a problem, however, with the cleanliness of our room, because it was pretty filthy. The walls, carpet and dust ruffles on our beds were all stained pretty blatantly. This grossed me out. Even the bathroom doorknob was all greasy. We even stayed in a capsule hotel prior to staying here, and while that was a bit older and dingy, it was still much cleaner than our room at the Hanzomon. I just couldn't understand why they wouldn't replace the carpet or repaint the walls after a certain point.

I honestly wouldn't stay here again. The experience may be OK for others though--considering I read reviews here prior to booking this hotel and not one of them mentioned having a filthy room. So maybe we just had the misfortune of getting the dirtiest room in the hotel.

Great hotel but the rooms are very small! Standard I hear for Japan. The beds are a little hard as well, other than that they offer a lot of good amenities such as a cocktail vending machines and loads of bathroom supplies. haha! The hotel is right across the street from the subway station so that made it very east to get around. The hotel is also in a business/residents part of town so it is a little less busy than other areas in Tokyo. The only complaint would be that the staff cant speak that great of english (I know I was in another country) but it was a little hard to understand each other. I would stay here agian it was a great place very modern/clean and is great for the money that you pay.