GREAT room service. Nice rooms. Quiet. Very modern. Super location 4 mins walk from Shibuya station - although super hard to find if taking train from Narita (45 mins) then to town, switching to another train to then walk to hotel.....you MUST take the bus right ot the hotel! Easy peasy.

Overall hotel - killer. The bar at top is fantastic with awesome views.

Stay here - a little more expensive but well worth it.

This hotel is amazing! From the service to the views to the location, this place will satisfy any traveler! Situated in the hip, exciting neighborhood of Shibuya there is a lot to do and see. And just steps away are two major lines of transportastion, the JR line and the Shibuya subway station. Travel sites offer better rates than booking direct- nearly 40% cheaper in the low season.
Expect heated seats and grand views in the bathroom, and a myriad of lounge options throughout the hotel. The Cerulean will exceed your expectations and satisfy your taste for the invigorating heart of Tokyo!

As a single traveller, I was well recieved. The ambiance through modern is very warm. My room, on the 25th floor with a panaramic view, was large, well appointed, and spotlessly clean. I loved the Japanese bath, fluffy robes, and the Somo bath products were the best. I am not a good sleeper but I needed a wake-up call. The bed was divine. I loved the crisp linens and long to buy the duvet (if only I knew where).
The young evening porter at the Transportation Desk directed me to a nearby bookshop to find a Japanese comic book for a Christmas present and assured me the area was safe. It is an area where there are lots of people out on the streets and I, too, was out walking and shopping late in the evening feeling a sense of adventure in the air. At 9:45 p.m., the bookstore was packed and I found a variety of comic books from which to choose.
The only glitch was supper in the Carmelo room after a late arrival from Kyoto. When the restaurant manager was made aware, he took care of the problem and the next morning when I arrived for breakfast, he greeted me warmly and was very attentive to my needs.
I would happily stay at The Cerulean on my return trip to Tokyo. I would like to get to know the Shibuya area better.....Los Angeles, CA. Resident

The location, service and amenities are excellent. The room size is quite large and the bathroom amenties, design, materials and detailing are superb. I could see Mt Fuji from my hotel window this evening.

This hotel exceeded my expectations in every way except one - the fabulous pool facilities do not admit children under 18. As you can imagine, this was a terrible disappointment to my 10 year old son. I sincerely hope the hotel changes this policy in the future.