Where to start.... first the service and people; terrible. The staff in general was rude, the person that worked the little gift store was by far the worst we have ever dealt with. Since the majority of nationality was either english or european, I don't understand why the staff could not even attempt to learn some basic requests. My wife and I had to quickly learn their language just to survive. As for food service; you had to overlook the flies. My wife ate cereal all week for breakfast, and toast for other meals, for dinners, we picked under the top layers for retrieve (hopefully) virgin food. Since this was open-air dinning, we noticed birds, flies, peacocks and greckcos running around. Bed linen was awful, the pillows were lumpy, the bed was not comfortable at all. The room should have been upgraded five years ago!

Grounds were nice, and beaches were beautiful but that was the only good for this trip! DON'T WASTE YOUR MONEY! The photo shows a picture of one flie on Rasin Brand.

ERIC

We stayed at this hotel from March 21 - 28, 2008 and let me tell you, I wouldn't recommend this property. It wasn't terrible, but its definately not a 4 star.

We arrived around 10:30pm Friday night, only to discover all restaurants and snack bars were closed. We were starved as we left Toronto at 4:30pm. Front desk told us to try the casino across the street (which is affliated with the hotel), and they would have snacks. The only thing they had were ham and cheese sandwichs, which we had to ask the bartender for. It took 20 minutes for him to give my boyfriend and I one sandwich each. When we asked for another sandwich, he refused. Terrible service.

Reception at the hotel did not give extra room keys for each person in the room unless asked. They wouldn't let us rent a safe that night. We had to come back the next day.

Rooms: the rooms were okay, but the beds were hard, sheets were very thin. Our beds were made each day, but despite tipping practically everyday, we only got a towel design once. The shower did not have complete coverage (only a half shower door) so each day our bathroom floor was wet. We didn't get extra towels and the towels were poor quality - we had towel fuss on out bodies everyday.

Service: I found the service generally poor. Servers rarely smiled or greeted you. Only if generous tips were offered did we see any change in service, but there should have been a general standard of service which we didn't see. However, there was one exception, we had great service from Miguel, Carlos and Capitan at front desk. Miguel was generous enough to go with us into town on his day off.

A la carte restaurants: There were 3 restaurants, mexican, italian and french. We enjoyed the mexican restaurant, but the resort failed to set the proper mood for each restaurant. The back ground music was often Reggaeton or Bachata - conflicting with the theme of the restaurant. Most cake desserts were awful. I found ordering fruits with ice cream the safest route. The wine tasted like vinegar.

Bars: There were a variety of bars, but the skills and knowledge of creating cocktails by the bartenders was poor. We stuck to rum & coke, everything else tasted horrible. They did not use real fruit juices in cocktails like Rum punch or Sex on the Beach, which left a powdery after taste in your mouth.

Entertainment: nightly entertainment was entertaining. However, there was no live music entertainment on stage or in any restaurant. I've travelled to many resorts and found this strange. The disco had a good DJ.

Overall, the resort grounds were beautiful, but I'd give it 3 stars not 4.

This is the first time that I ever had to write a bad review. My husband and I travel ever year to be exact 30 years and this is the very first time I had really bad things to say about a hotel that is rated at a 4star it should only be rated at a 2star.

Rooms what can I say ants ants ants I would say if we had food or drinks in our room well we asked for it, but we had none just a bottle of water.

Bathroom really needs to be updated the tub had rust stains in it tiles missing on the walls and floor, our hunting camp is cleaner than that. Spiders on the walls now this is suppose to be a 4star. We did tell the front desk and they sent someone to spray our room it stank for a few hours but two days later we had the same problem, every afternoon was another surprise with the water either we had water or not and if we did we had no hot water. Air conditioning well a fan would have probably worked better.

Food well ever night was a surprise and not a good one for a whole week except when we ate else where the food was cold and you never knew what you were eating.

Service as long as you tipped ever time you had good service now this is suppose to be an all inclusive.

At this hotel there is 3 a la carte restaurants we tried one and that was enough my husband ordered fish and I had the chicken his fish wasn't cooked inside and my chicken well not even the steak knife they gave me could cut the meat the potatoes cold and hard.

The only thing I have good to say is that the weather was great. I feel bad for anyone thinking that they are paying for a 4star hotel and getting something like this I just have to wonder how they get to be classified as a 4star.

I am 30 and my Husband is 54, this was our first time to the Dominican Republic, the Resort if you want to call it that, the people were not friendly while checking in or later. The room we had was an upgraded Ocean View room, let me tell you this was the most dirty room, not clean what so ever, the bathroom had scum in the tub, no drain stoppers, didnt look like they had washed the floor since it had been there, mirror dirty, toliet had crap all over it, dirty dirty dirty....
When the maids came to clean, sometimes they would leave towels and bath mat, or not. If you tip well, you get towels everyday no problem.
The buffet hall was mostely the same food day after day. The day trips offered we not worth the money you paid, The Beach area was dirty and not well taken care of.....not many activity's at ths resort.
We will return to Puna Canta but will find a better Resort to stay at. Would never refer anybody back to this dumpy place.