How do I begin...Bad, no it wasn't too bad, frankly it is a beautiful place, Let me list the pros and the cons...if you are going soon, read, this is a very HONEST opinion , with no exagerations..truly
1. Rooms - Excellent - Big enough, modern flat screen TV. If traveling with family (adolescant, teens) you might want to ask for rooms with privacy, the bath area is open leaving you literally no where to change clothes when you want to change, or to get dressed after a shower. It was fine for us, it was just my hubby and me. The elevator are not air conditioned so you will roast in there and the bldg on the left as you look the beach, those elevators never worked. My friends had to be moved to a ground floor due she is very pregnant and could not climb stairs.
2. Mosquitos, yes, quite a few, my hubby never got bit, but I did. They do spray, you can smell it in the evenings when they spray. But first day I was eaten alive, I learned , every time I took a shower I put Avon Skin so soft - bug repellent cream, and that did the trick ! No more bites ! Not one...they were in the room but stayed away from us !
3. Internet - Great Service - Nelson the internet/business office guy was awesome young guy. You buy internet for your laptop and you have wireless WIFI in your room or pool area, for 25 dollars you get 25 hours, you can break up the hours, so we had internet all week, it was awesome, stayed in touch with the kids.
And we used SKYPE to call home for 2 cents a min, awesome !
We took a headphone, laptop and talked away on skype.com.
4. Beach - AWESOME beach, no chair games, plenty of chairs and huts to pick from. The front ones were usually taken by early birds, but there were 2nd row plenty of them. Nice huts and chairs and beach was awesome. Activities on beach, was 15 dollars for bannana boat ride (too much !!) The vendors on the beach were annoying, altough the police did a good job of keeping them away, a distance, the minute you walked over the "line" they swarmed you.
5. Pool - was nice...
6. Bar service - lacked big time, not that friendly, although Ramon
from the VIP bar on the right as you face the beach is awesome. He will accomodate you. (even though I was NOT vip, he was awesome. And Alexis from the pool bar was nice. The rest were fake and not very friendly. Regardless what they say, my rum and cokes were NOT watered down, they were toooo strong ! lol Hello, no water bottles at regular bars to the beach, only VIP !!! No water bottles, that is NUTS !
7. Food by the pool - same food over and over, boring !!!! but, listen to me, at no extra charge , they will make Chicharron de pollo with tostones (chicken chunks with plantains) just for you and your party, also, they make fish, and pork chunks, which are chicarron de puerco. See Marisela at that restaurant called Olas, she is awesome, tell her Nilda from Miami said hi !
8.Food at restaurants - A la carte - awesome (when open) they only had 2 out of 4 open on each nite, which did not make it very easy for us. You didn't have much of a choice and sometimes even the buffet would close and only the pool snack bar/buffet was open !!! CRAZY, they said it was because the hotel was not full to capacity and did not warrant opening up the entire eating facilities !!! CRAZY...made it where you HAD to eat by 630/7pm or you would not eat by 845 and then they ran out of half the stuff !!! Crazy is the word here ! Maria the Asian/French romantic restaurant was awesome, made you feel so special !! And do did Eddy at the italian. We managed to get wine bottles to the room too, don't ask how , we just did :)~ Portions were fine, really, we were stuffed every nite...you can ask for seconds if the portion is too small, they do cater to you there. They are great at the restaurants. But the buffet, get ready to wait for EVEN water...terrible. Not at the beach one, the main buffet.
9. Now here is the BAD BAD BAD part - Animation !!!!! NONE, NONE, NONE, the music by the bars at the pool/beach were very quiet, at nite by 8 pool closed, bar closed at 6, so it was very quiet/lonely and very very dark by the pool once it all closed down. Horrible, no action after 600 , none ! This is a very very boring hotel, no action, they advertize a bowling alley, I have yet to find it, they have not built it yet. They have not finished construction so nothing to do, the disco only rave music, yuk, they should have a variety of all types not just RAVE stuff. Empty most of the nites..And bartenders need to know when to stop serving some people, even kids !!!!
9. Customer Service - lacking customer service, the phone operators were like, WHATEVER, the only ones I really enjoyed their service i mentioned on this review.
10. Shows - The only show we liked was the first one we saw, very good , the rest was karaoke, yuk, drunk silly people
11. Shopping - we went to Bavaro plaza for shopping, all the same junk but , whatever, we just went ! Don't let them give you a price, whatever they say , talk them down, my purchase started by them at 75 dollars, i ended up at 21 dollars for 3 items.
12. Security Guards - I left money with a security guard to give to a waitress when she came back from her day off, he gave me his name in honor and he swore he would give it to her, I had my doubts, so I called her when I got home and asked her , he stole the money, I called the manager of security and she got it back and he was almost fired if it wasn't for the waitress begging for him not to get fired cuz he needed the job. So do not trust everyone !
13. The hotel said they had alot of noise/animation/music but for some reason the Europeans did not like this and asked for the loud latin music to cease, and it seems they are targeting more the European clientele, which is fine, but do not , advertise in Miami, if you want Europeans to rule your hotel. Latins like music, dancing, noise, (most of us) and even the FRENCH CANADIANS said this was the most BORING hotel they had EVER been tooooo and they were an OLDER FRENCH CANADIAN Couple.
Ok overall - if they fix their minor issues, they WILL be a 5 Star, right now Service is a 2 star, and the hotel facility itself I would give it a 4.5 star !
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.