Disappointing !
Needs serious improvement.
This was a second trip to Couples, the first being in 2002.
The overall appearance of the Resort is sadly lacking it looks kind of beat-up,the property needs to be cleaned ,buffed and painted: nothing has been updated in years and so consequently is sadly showing its age.
The rooms are past their prime:despite so-called refurbishment , poorly furnished with the only real additions a flat screen TV and an unstocked mini-fridge,the bed was lumpy ,uncomfortable and needs to be replaced,inoperable blinds and torn stained curtains with chipped and broken floor tiles.
Inadequate Housekeeping added to the thrill of the experience,dirty floors and counters in the bathroom,broken plumbing fixtures and soap only available by request.
The room service staff is inattentive, a simple request for a bottle opener was ignored the first 3 times; an opener was finally obtained via the front desk. The GM explain that they had new procedures and that the system had kinks.
Not what is expected of a so-called 5 star resort !
Their attempt to soothe us with a bottle of cheap Spanish champagne and a half dozen chocolates although appreciated does not excuse the problems that should NOT exist in a resort of this caliber
Food was generally very good but lacked variety ,there was a nice atmosphere at each of the restaurants although at dinner in the semi-alfresco Italian restaurant there was dining space competition with cockroaches the size of field mice, maybe each table should have been provided with a can of Raid.
As usual the after dinner hours at CN were quiet and unassuming;with stage shows of amateurish quality (maybe I'm spoiled by the cruise ship experience), a piano bar populated by no more than 10 guests and a fake Las Vegas night with gambling for Monopoly money.
This property boasts of its upscale ratings ,however it is sadly lacking when compared to the adjacent resorts like Riu.
More attention needs to paid to the property to restore to its former glory.
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