We booked......... a room with bay and city view "guaranteed."
We got..............a great view of a multi story car park.
The guy on the desk tried to of us off with some story that "...you could see the bay and the city before the car park was built." Thankfully he was in a minority and the other staff helped straighten things out the following day. But after 23 hours in transit to this place we really could have done without the hassle.

Also problems with the strench of smoke in the rooms. The hotel is recently gone "non-smoking" but they haven't got rid of the smoke smells from the rooms that were previoulsy "smoking rooms"

Good location - walking distance to Old SJ is no problem.

Beautiful place - not on the main track for UK tourists but we'd go back to OSJ tomorrow.

The hotel is conveniently located to the cruise terminals and other attractions in Old San Juan. I had a room on the top floor (9) and while I still heard music and partying from the street level, it wasn’t that bad.

The room was average size with average furnishings. The bed was very comfortable, however.

The hotel staff was cold/unfriendly and the restaurants in and around the hotel were VERY overpriced. The service at the hotel restaurants was horrible and the food wasn’t that great. It took 45 minutes to get my check when I had cheese fries at the Chicago Burger Company located in the hotel. My advice is to ask for your check when they bring you your food and you might actually have it by the time you are done.

The only time I received "service with a smile" was when I ordered room service. Although overpriced, it was very good and the waiter that brought everything to the room was polite.

The hotel itself wasn’t bad and like I said, the location was excellent if you are cruising, but I feel the hotel is overpriced and overrated. The area around the hotel is somewhat rough at night, so my advice would be not to go out after dark.

Puerto Rico is beautiful but I found the people there to be very rough and rude. I’m certainly not impressed with the hotel or the country!

I stayed at the Sheraton Old San Juan for a weekend only. Overrall I liked the hotel but it wasn't great. The staff was friendly and the location to Old San Juan was great. I never had problems catching a cab if i wanted to travel a little farther then I could walk. But really the plus of this hotel is the location. It is right by where the cruise ships dock so it would be good for any cruisers but more importantly it is close to Old San Juan and its nightlife. We walked to some great restaraunts and bars.

As for the rooms they were alright. They were clean and pretty much typical of any hotel.

One night we stayed in a suite which was very nice. It had a large dining room table, a small refrigerator and a very nice living room/tv room area. The bedroom was very spacious and the bathroom was huge. We also had a great view of the fort and the cruise ships from the room.

A major drawback is that there is no beach right by this hotel.

The staff at the front desk are horrible! don't expect a friendly greeting when you check in and don't ask any questions since they seem to think that you are bothering them when you do. The middle manager at the front desk seems to think that she's doing you a favour by checking you in.

There is a $10 charge per DAY for internet, it's really backward. The comforters on the beds smell! and the rooms are run down. The lobby is ok and so is the casino.

I get the impression that the people who run this hotel do not care about real vacationers, they only see the hotel as a place that people on cruises overnight will stay.

Oh and by the way NEVER book anything on EXPEDIA. They messed up the reservation and did not want to correct it for us, and the lovely staff at the hotel did not care.