The hotel seemed like a gateway from the business of downtown to the relaxing beach and ocean. We reserved the honeymoon suite with ocean view and even though there was some confusion at the desk, we were able to get our room without much hassle. The room was small but very nice, with a decorated canopy bed and jacuzzi bathtub with a pool and ocean view. We didn't eat at any of the restaurants but we returned from a lovely dinner to a hot tub full of bubbles and relaxed with the lights dimmed. Unfortunately there was a dance party in the pool area until about midnight so that was when the ocean facing room was a downfall. I was so relaxed though I fell asleep with no problem.

We just retruned after a weeks stay at the Buenaventura Hotal & Spa. We chose this property because that they advertised all inclusive 24 hour food and beverage service, free 24 hour room service, 3 bars , 4 restaurants with an option to eat at their sister hotels at the Villa Primere and the Hacienda Hotel. Also we read some pretty good reviews from Trip Advisor. Unfortunately we encountered some significant problems getting the services offered and paid for.

Unfortunately as it's was the end of the season they decided to drastically scale back the services the day before we arrived. They closed all but one of the 4 restaurants, and two out of the three bars and scaled back the hours of the beach bar to 6pm instead of 11 pm, There was supposed to be 24 hour a day room service which they also decided to scale back to 7am to 1030 pm. After several meetings with the general manager, the food and beverage manager and the conciege they reluctanly decided to reopen room service for us but did not let most of the other quest know it was reinstated. The food and beverage service was also scaled back from a staff of 30 waiters up the 3rd week of May to a grand total of 5 and unfortunately the lack of service particularly at the beach and poolside was evident. We and the other guests had to go and get our own drinks and or had to flag down waiters for service especially at the poolside where we spent most of our time.

The buffet at breakfast was excellent, lots of fresh fruit, mexican food, waffles, pancakes, eggs made as desired, nice juices, brewed coffees, and other drinks on offer. Lunch and dinner buffet was uninspired to be polite. Bascially the same choices day after day, lot s of pototates, rice, chicken, highly buttered veggies and a basic salad bar. The buffet items were kind of cheap and unappealing. We were supposed to have two a la carte dinners per week but with the al la cate restaurants closed we were offered a specially prepared (surf and turf) dinner at a private dining area but it was kind of pathetic, three cold little schrimp and a weird steak that was not so great. We were sent for dinner at the sister hotel next door the Villa Primere Hotel which was incrediblly delicious and a huge treat! That was wonderful!

Basically we paid for a bunch of services and options that were not available. To get anything that was promised and already paid for we had to negotiate and fight for any little concesssion. It was really unfortnate and did not make make for a relaxing time. We found that most other couples experienced the same kind of things. What was advertised was not the reality and it just wasn't fair. If we got what was advertised it would have been a different story altogether.

The property was nice, great pools, good location, relaxing atmosphere and generally nice staff. I just hope they are a lot more considerate and honest with their guests as people won't return if they treat them the way we were treated last week. Kind of sad really as it could have been such a great trip without the unnecessary hassels. Just give us what we paid for, not anything more and don't make us fight for things we were supposed to be entitled to. Beware!

My fiance and I stayed at the Buenaventura on the 18th of May and we left on the 20th. The location was perfect because it was right in downtown Puerto Vallarta. The only problem you will have is during check in. We reserved a honeymoon suite and was told it would be ready when we get there. We got to the hotel around 1pm and was told we had to wait until 3pm. They then told us to wait until 3:30pm. They then wanted us to take a regular room and we would get the honeymoon suite the next day. We then were very angry and told them that it was unacceptable. They did upgrade us to a jr. suite. The jr. suite is very nice and it also had a hot tub in the room. We also noticed that everybody that checked in had the same problem. They only have around 5 honeymoon suites and they would go over the numbers and then deal with the problem at that time.
Once we got our room 5 hours later, the stay was perfect. There is a little problem with ants in the room, but you will not be in your room long enough to notice. The food is great and the drinks are not waterd down. Make sure before you arrive at Buenaventura that they confirm that your room is ready.

The staff there is great. However they lie about having 7 restaurants. The food is horrible. The location is wonderful . We stayed in the honeymoon suite which was nice. However the Tv didn't work 1/2 the time. The stereo was a mess. The room was nice and clean and the minibar was stacked all the time. I wouldn't stay there again. Also very very boring. They hardly ever played music. Also the beach is the horrible.