This was the last hotel we stayed at during our two week trip to Cancun. We also stayed at the Intercontinental Presidente and the Moon Palace, both of which I reviewed on tripadvisor as well. We had specific dates booked at the Moon Palace in a presidential suite but got really cheap flights by flying mid-week, enough savings to extend our trip by an additional week for very little more. So we booked the Presidente through priceline for two nights and booked the Omni through Costco for five nights.

We were a little skeptical from the various reviews of the Omni. Then our driver from the airport the first day saying that the Presidente is a much better hotel than the Omni, and then having a very disappointing experience at the Presidente during our first two days in Cancun. But we were pleasantly surprised with the Omni overall! The hotel is clean, the rooms are spacious, the pools were decent, the beach was to our liking (more details below), and food was decent.

We were upgraded to oceanview rooms through our Costco package, and we got just that. The view was amazing! We could just sit on the balcony for hours and just enjoy the view. Of course we didn't because there was so much we wanted to do. The rooms were pretty spacious compared to other hotels in Cancun. We're also Omni select members, so we got free internet access, free morning beverages, and free daily paper.

The pools were nice and deeper than others in Cancun, which the adults liked more than the kids. The kids pool was just okay with a large mushroom-like waterfall. The best thing about the pool was the built-in loungers that were several inches in the water so you could soak up some sun, do some reading, and cool off in the water all at the same time.

The beach sand was a lot coarser than at the Presidente or the Moon Palace. But there were actual waves here compared to the Presidente, so it was nice sitting by the beach or out on our balcone and just listening to the waves crashing. I prefer this type of beach over the calm water type.

The hotel only has one main restaurant that serves breakfast, lunch, and dinner buffet-style; one beach-side outdoor restaurant that serves breakfast and lunch; one pool bar/restaurant that serves pizza, burgers, nachos, etc.; and one nicer formal Italian restaurant for dinner. The prices were on the expensive side, but we had $125 food and beverage credit per room through our Costco package and then did the "vacation club" (ada timeshare) presentation and got an additional $300 credit. Those credits paid for all of our meals during our stay except a couple of lunches and dinner outside the hotel.

The service was great overall. The only problems we encountered were with housekeeping. They didn't clean our rooms until late afternoon around 5 pm everyday, just as we were getting back from the pool or from an afternoon out on the town. Then they would come knocking on our door to do the turn-down service around 9-9:30 pm just as our kids were about to go to sleep.

Overall, it was a nice stay. However, we probably wouldn't stay here again just because it's more economical for us to go all-inclusive and it's just not worth it at this hotel because of the limited restaurant options. It is a nice place though for those looking for a quieter place to stay in the hotel zone and for those that aren't into drinking and eating as much.

So we got a Costco offer for Cancun and the Omni Hotel was listed as a 3+ start hotel.

so we booked and went... here is what i have found...

GOOD:
1. Hotel staff is great...

2. If you ignore the request to attend/call the timeshare people you are ok.

3. rooms is great, great view, great hotel and so much more than i thought it would be.


Bad:
1. Having a child with you is a bit hard since they will give you a crib (pack your own sheets) but some places you can't to to with a stroller you may have to pick it up and walk it down the stares but the staff will help you if they see you.

2. pools are not heated

3. beach still had big rocks while other hotel got them removed (issue in Cancun from what i was told)

other than that we enjoyed everything about it...

i have a collection of photos of the hotel listed on my flickr account
check them out at http://www.flickr.com/photos/dawouds/sets/72157604676976317/

enjoy
George

We just returned from the Omni hotel, (at least 1/2 dozens stays there now over as many years) and the hotel, staff, spectacular view, food, service continues to be the best we have experienced. The reason we continue to stay there.

Plenty of activities for kids, young and old, as well as young and older adults. ...take advantage of the Happy Hour...or if all inclusive, you already have a great thing going.

Breakfast at the Pina Colada a must, and a dinner at DiVinci's too...and well done on the nightly theme and entertainment dinning.

Pool activities throughout the day keep you entertained, and vary by day of week...volleyball, basketball, trivia, water arobics (no cost)

Had maid service twice daily, big clean then a late afternoon/early evening freshing up. Housekeeping was on point within 5 to 10 minutes for additional towels/amenities.

Prices continue to be reasonable...great price on the junior suites with the carribean view...room service prices are very reasonable...just overall best bang for the buck.

Accessible to anywhere in the hotel zone by bus, pick up at the hotel, 6.5 pesos...if need a cab, right there within 1 minute...and great gym...don't forget to grab a message.

Beach view/area/amenities are spectacular for relaxing.

Check it out, you will not be disappointed and bet you will return.

First off let me say that the best part of staying at the omni is the horror stories you will get to share with your friends and family when you get back. As with other reviews contrary to the photos you will see online the beach is useless nothing but rocks and they always have a red flag up(which means no swimming). If you look at the website and see that they have beds on the beach and think they looks good you will be greatly disappointed as the angle of the photo is not even possible due to the lack of beach instead you will find a dirty blue mattress on one of these frames shoved up against the wall. Also the stores down by the beach section are always closed. If you are looking for variety in eating options guess what you dont have any! There are 2 places to eat and the one by the beach is only open for breakfast. The worst part of the stay however was the staff they are the most unfriendly and least helpful people I have ever met. Clearly if you cant get a job in tourism elsewhere you go with the rest of the throwbacks to the omni. When I checked in I was given the keys and that was it. No map of the place, no go down the hall to the left for the elevators no nothing just 2 keys. It only took a second to find out why as someone else came up to me with a map trying to pitch me a timeshare. It is disgusting that even to find your room the hotel sicks one of these bottom feeders on you. After multiple times saying I just flew in and am not interested in a free breakfast and a presentation I was finally told how to get to my room. The next issue came the 3rd time I went to the spa. I was asked to sign in the 3rd time I went to use the treadmill which was new to me. I signed in then 15 minutes later they came to tell me they were going to charge me 20 dollars for the use of the treadmill for my wife and myself. If I was told upon sign in that I would be charged a fee all of a sudden that would be one thing but to let me begin my workout and then tell me while I am running was irritating. My wife signed the paper and wrote she did not agree with the charges so the manager came down and told us that if we had some document on us that said they should not charge us show it to her. After letting her know that we dont carry travel documents to the gym we left frustrated and in disbelief at the lack of customer service and the stupidest question I have been asked in a while. The next issue was breakfast where my wife ordered an egg white vegetable omelet and I ordered Waffles. My wife got her food and about 15 minutes later they finally brought mine. If your intent is to eat together be prepared to not eat at the same time. The fourth was the fact that neither the front counter or the concierge were willing to break a 500 peso bill. The fifth was when I asked for a late checkout the night before departue since the shuttle for the airport was picking us up at 2:30 for the airport and checkout was noon. And was told to call back the next day when I would be leaving. When I called back after being transferred 3 times I was told that for 40 us dollars I could stay till 2:00 pm. The sixth was when I went to check my luggage with the bellman they just put a tag on your stuff and leave it in the lobby. They even tried to give me the wrong luggage when I went to pick it up. Overall the facility itself is average compared to every other hotel in cancun but the staff is the worst I have ever encountered.