My husband and I recently stayed at the Pinnacle and we have nothing but great things to say about our time there. We were fortunate enough to be on the top floor and the view was spectacular. The staff was very attentive and thoughtful, from the doormen to the concierge and front desk to the cleaning staff, and they do a great job with the little touches that make a big difference. (For example, whenever my husband returned from a run, the doorman offered him a chilled bottle of water.) The room was very comfortably appointed and clean. We were also glad to find that the location was very convenient (we were able to walk or catch a bus just about everywhere we wanted to go). I would gladly stay at this hotel again.

We stayed at this hotel prior to leaving from Vancouver on a cruise to Alaska. When I made the reservation I mentioned that we were starting our honeymoon. Our room had a great view of the Bay. Before we were in the room too long, they sent us a good bottle of wine and some choclolate covered strawberries. We were very pleased with everything about our stay at this hotel.

We stayed at this hotel for 3 nights as part of a Rockies/cruise package. The bedrooms were amazing,huge bed, soo comfortable, we were on the 30th floor and could see the waterfront and Stanley Park. The staff were so helpfull and efficient and friendly. We ate breakfast at the hotel and found it quite keenly priced for a hotel of this type, a Canadian Breakfast which is like our full English was 15 dollars, a wonderfull Granolla Parfait (granolla layered with youghurt and fresh strawberries) was 7 dollars. We found it very conviently situated for the skytrain, 9 dollars for a days unlimited use, also valid for the bus. Nearby Urban Fayre deli had amazing sandwiches/cakes/saladbowls/coffe to eat in or take out , and check out the food hall! pity you cant bring food back to UK as this shop is really something. Went on e evening to Joe Fortes Seafood/Chop House, excellent, about 10minutes easy walk.
Vancouver is a great city, everyone so nice, dont think Canadians know how to be rude!

I stayed here for two nights after a trip to Whistler. I chose this hotel because of the reviews and the great package offered via the Marriott website. I read several of the negative reviews and after my stay I could only agree with the quote "you can't please all of the people all the time". My experience was like the majority of the reviewers. The hotel was exceptionally clean, the staff was very courteous and helpful and the location is excellent.
I booked the package for "Cars eat free" for $179, which included a $25 gas card for each night of stay, and complimentary parking (self or valet). Like most large cities, downtown hotel parking is not free, and the price at the Pinnacles is on par with other hotels.

Based on the recommendation of a previous reviewer, I chose valet parking so I didn't have to hike to and from the garage. The valet service was quick. The two times I called for the car, it was at the front door waiting for me after I came down from my room.

This is not a luxurious hotel and the price reflects that, so people should not have the same expectations as if staying at the Fairmont or Pan Pacific and paying twice the rate. The location of the hotel is most convenient. The waterfront and Canada Place is two blocks north. Pacific Center shopping mall is three blocks to the east. If you are looking for stores and restaurants just walk two blocks south to West Georgia Street.

Their refrigerator did not have any mini bar items, but they did provide us with two bottles of water. Considering the price that hotels charge for the convenience of mini bar snacks and drinks, I'm thankful they provided a refrigerator for me to store my own drinks.

We stayed in an upper floor unit and did not hear any street noise
and the neighbors were very quite. I enjoyed my stay and would be back if I'm in Vancouver, especially if they have those great packages.