This traditional hotel has an excellent location as most sights in Amsterdam can be reached by foot or by tramway which stops in front of the hotel. Don't even think of having a car in Amsterdam!
The hotel staff was efficient but not exactly warm and welcoming; the included comprehensive Dutch Breakfast with boiled eggs, yoghurt, fresh fruit, juices, various breads, cold cuts and cheeses was excellent. The Breakfast room is furnished comfortably and music plays in the background. Only Breakfast is served, no lunch nor dinner. Free WiFi in the building, including in rooms but if traveling without a laptop, you have to use a computer in the lobby and pay T-Mobile 5 Euro (approx $8) for a minimum of one hour use, what a disservice and how inconvenient for this expected amenity.
Rooms facing the street have double pane windows blocking most of the street sounds and bathrooms have been remodeled; all spotless and well kept. One quirky thing is that the elevator doors have to be closed and opened manually so sometimes the elevator is stuck on a floor as the guest did not realize this requirement and the doors remain open preventing the elevator from moving.

We didn't have a problem with the majority of the staff; however, some of them definitely need help in the "multi-tasking" area. While our hotel room needed some updating (especially in the bathroom area), the bed was very comfortable and the room was clean and had everything we required. At first, I was a little miffed that our room location was in the back of the hotel and brought this up to the staff. I was told that our travel agent requested a "quiet" room and, since each night produced hundreds of revelers on the streets outside the hotel, we were given a quiet room in the back of the hotel. After talking with several guests who had rooms on the street (and were kept awake by all the noise), we didn't view our room with as much disdain as we did when we first arrived. Even so, this was probably the shabbiest room we had on our entire trip. A big plus was the hotel's location ... next to a tram stop, near a lot of shopping areas and many great restaurants.

We stayed here for six days and enjoyed a comfortable, good-sized room. It was reasonably quiet and everything in the room was in good shape. We got the feeling, however, that the staff liked everything about their jobs except dealing with the customers. Several times we waited at the desk for two staffers to finish their chitchat before deigning to deal with us. More than several times, no one was at the front desk and we had to wait outside, the main hotel door locked, before the desk attendant came back and opened the door. This was not late at night, by the way, it was mid-day. The staff were all polite, but in a very correct and frosty way, and they seemed anxious that any discussions with guests should not extend one second longer than necessary. We took it in stride, as Holland is an easy place to get around in, and we didn't need their help so much anyway. Be aware that most of the restaurants in the nearby Leidesplein are over-priced tourist traps with mediocre food. Fortunately there is a great sandwich shop directly across the canal, and many other decent places a short walk away.

Great stay at this hotel last November. Penthouse suite was excellent,
stunning views to the city and the canal. Good breakfast including serials defferent kinds of breads and fresh fruites. The best about this hotel is the location. Close to Dam square and all the major attractions. Walking distances to everything. Use the tram line to see
arround the most beautiful and romantic city in Europe.