We paid for a 4.5 star two bedroom apartment for two nights from 7/3/2008 .We had a visitor from abroad and this accommodation looked nice to have privacy and be together too. Beautiful photos of the rooms on all their sites.
We got a shock when we unlocked an ugly, dilapidated "one bedroom - sleeps 4" apartment without any private sleeping arrangements.
Nobody found the decency to inform us about the downgrade or to apologize.
I had to go to the front desk and insist that the accommodation was not what was paid for and a far cry from the advertising material pictures. May be they thought we would not notice.
The place is an overpriced, old dump, no maintenance, everything falling apart, greasy oven etc. The worst thing was that they behaved as if we were crazy to insist on getting what we paid for!
I cannot believe this is happening in Australia!

I stayed here with a friend when my alternative accommodation fell through. She had already booked so I had no idea what to expect, but had a very pleasant stay.

We stayed in a twin studio apartment with a balcony and good sized lounge/kitchen areas. The room was spacious and had a great view of Oxford St (I'd recommend staying here for Mardi Gras).

It was a smoking room as my friend smokes, but I never found it a problem as she smoked on the balcony and the room didn't smell. The cleaning staff were a bit random, replacing towels that didn't need replacing and re-hanging towels that were left in the bath because we wanted new ones. I don't think the kitchen was ever cleaned, but we didn't use it. The only real problem was the bathroom tap which was extremely hard to close and therefore constantly dripping.

The location is superb, right in the heart of the city. There are loads of great bars and restaurants down Oxford St and into Surry Hills and Darlinghurst. You can exercise across the road in Hyde Park or just stroll around and Myer and David Jones are a couple blocks away. Central Station is in walking distance.

Overall it's quite basic, but I had everything I needed. For only $134/night I stayed in the hub of the city and had a fantastic time exploring Sydney.

We stayed at this property for 2 nights in February. We booked a renovated studio 4.5 star room on the 4th floor through Wotif. Check in was quick and the staff pleasant. The front desk and lobby is very plain and spartan. There is no restaurant or room service as this is a "serviced appartments" property.

The location is very convenient to the CBD, Museum train station, and busses. Our room faced east, which while had no view and faced away from Hyde Park, was very quiet. I do not know how much noise you would get facing the park and busy College Street.

The room was actually a decent size and very clean. They have done a nice job renovating it. We did not find the problems that other reviewers experienced with mold, stains,tiredness, lack of hot water, rudeness of staff etc. The room while not huge, was well appointed with new furniture, beds, a good kitchenette for self catering and the bathroom was spaceous (although anyone over 6 ft may have to stoop a bit in the shower)! We actually found there was lots of hot water, although the drains were a bit slow. The air con was the ducted type and somewhat noisey, but you could turn it off, unlike some climate controlled places I have stayed at elsewhere. Basic TV channels were free. No satellite channels which I thought was a bit cheap.

The 2 lifts are very small, hallways are very narrow and the hall decor looked dated even with a new coat of paint.

There is a smallish hot tub and pool on the roof which we did not use due to the unseasonably bad summer in Sydney this year, and there is an on site parking area which is difficult to enter and exit (little space to turn, 2 way traffic in one lane of space etc)

When we left, the automatic door failed to open and we noticed someone had actually ripped the wires out of the intercom to contact someone to let us out of the carpark. This made for a very inconvenient and interestingly convoluted trip to the front desk to open the door. I got the impression that this may have been broken for some time as the front office person just tiredly pressed the button without a sorry or any other comment, not that I could pay much attention as I scrambled up the lifts and through the carpark to jump in my car before the car park door shut before I could get out.

It may well be that all rooms in this property are not created equal. By many of the other reviews, we may have been lucky.

The room was good, and while the hallways were a bit tired, we only found the car park issues to be annoying. I would call the room rate as "upper budget" and for that I felt I got my moneys worth. The Marriott next door is much more up market and the price very much so.

I would not call the room at HPP a 4.5 room though, and I can not comment on the 3.5 star or 1 and 2 bed rooms. If you are looking for a budget place and are not too bothered with a pool, hot tub, dont want a full kitchenette or on-site parking, then you may find the YWCA (across the street) or the Travelodge Wentworth (1/2 block walk) cheaper and better value for money. We have stayed at both places as well and have had no dramas, although both have also had some negative reviews.

Would we stay here again? Well, we got a good deal here which represented good value for money. If we had the same deal which put the HPP into the same price range as the Y or Travelodge, then probably. Of course we would ask for the same room if available. If not, then we would probably go back to the Y.

We booked a weekend at the HPH our payment was non-refundable through an online booking service. We were expecting the worse after the reviews of 2007 however to our surprise the room was clean, service polite and attentive and location wonderful.

We stayed in an apartment on the 12 floor overlooking Hyde Park . Its a great location within easy reach of the shopping district and many other local attractions.

Be aware there is no room service or restaurant on site, however many eating establishments in the area.