With family members from the UK, we stayed at the hotel, as opposed to the apartments, for three nights from 27/2/08. From check-in, throughout stay, to checkout, all staff members encountered were pleasant, couteous, efficient and helpful. This attribute, I believe is one of the best aspects of the hotel.
The rooms were relatively well maintained, sufficiently well appointed in the room itself and the bathroom. The deficiencies were quickly remedied. For instance, the mirror in the entry area of the room could have been cleaner and on one particular day we found that tea bags were not replenished. Apart from this the service aspect was fine. When requested, teabags were brought to the room within minutes.
The view from our room overlooked Darling Harbour and to the left we could see the Sydney Harbour Bridge. The booking was made, on the hotel's website, utilising their special offers tab. The accommodation offered for the price, which included breakfast for two, was considered to be good value for the area.
On a personal level, I did not like the 'busyness' of the place but it was certainly a good location for elderly family members who found they had a lot of options to choose from and very little distance to travel within the building to see that their needs were met. After all it is a casino and entertainment complex, though not to my taste, to those it suits this hotel would be a good option.
Though breakfast was part of the package, our bill did contain a charge for breakfast, which when pointed out to reception staff, was quickly rectified.
Though I would not choose to stay here again, my family certainly will be and would recommend both the property and location for first time visitors to Sydney.
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