The apartments here are dated but funtional and the location is great (other than on thrus-sat nights when the nightclub accross the road is so loud you can hear even with earplugs!) The pool area is lovely and the apartments are very spacious with some good views (we were on the 12th floor)
However we had some pretty bad service, our booking was for one week and despite being told that the apartment would be serviced twice a week, after 5 nights it still had not been done. At the same time one of the taps broke in the bathroom and so only after I had to call to ask for that to be fixed did they finally service our apartment, the day before we left.
On check out we said that we were not very happy at not even getting clean towels until the penultimate day of our stay and were told (not in a polite way) that the room had been serviced mid week, implicating that we had lied and asked for it to be done when it had been done already. This in itself was bad enough but it was the manner in which we were spoken to which very aggresive, threatening and involved us being told to shut up that has left us feeling very upset and we certianly will not be staying there again. We did not receive a single apology for the delay in servicing, we just got shouted at for complaining.
In addition to this, there was no hand towel in the room for the first 6 days, the toilet roll was not replenished even on servicing (we had to buy our own) and on checking under our bed on leaving we found a dead cockroach - the whole place needed a very good clean.
There are definately better places about than this!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Great pool scene
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Great food / Wine, Shopping, Other