I don't usually make the effort to write reviews, but the Diamant offered such a wonderful experience throughout my 3 night stay in Sydney that I feel compelled to write one. Everything went smoothly, service was excellent, and staff were extremely helpful. Yes, they did block off 300 AUD upon check-in, but that's quite a normal practice for most luxury hotels anyway.
Coming in at 6am on an overnight flight, we were granted an early check in when we got to the hotel at about 7.30am. From check-in to the room, the entire process took less than 5 minutes. Great impression already. The bed was extremely comfortable, and in my opinion better than Westin's much touted heavenly bed. Staff gave great tips on how to get to destinations, even looking up the internet on places they are not familiar with. Again, nothing was too much fuss throughout our four days in Sydney. Rooms were cleaned satisfactorily, amenities refilled, everything went great.
After three nights of great service, what more could we expect? Well, my girlfriend left her wallet behind in the room, and we only realised that when we got to the airport to catch our flight to melbourne. This potentially distressing episode was resolved quickly with help from the hotel staff as well. They promptly found the missing wallet, together with her luggage lock which she also left behind, and delivered it to the airport in a taxi. We didnt even feel a need to check that the cash in the wallet was in tact, such was our trust in the hotel. If the hotel management is reading this, please let me say again, thank you Sarah and Adrian, and all other members of staff that made our stay so comfortable.
In sum, my recommendation is, just go and stay there, you won't regret it; the room's more than comfortable, the amenities great, the location convenient (less than 5 min walk to the subway). We'll definitely stay there again if we're back in sydney. Perhaps my only gripe would be why there wasn't foxtel on TV? But that's really nit-picking already.
Finally, it is also worth highlighting that despite being located in the King's Cross/Potts Point area, at no point did my girlfriend and I feel threatened or in danger. Sure the area is crowded at night, but I felt perfectly safe walking through.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Other