I regret that I didn't look at this site more carefully before booking our trip. This hotel is located in a great area but that is the ONLY thing I can say positive about this establishment. Here is a list of the problems we noticed.

1. The rooms are very small and dirty (many stains on the carpet, drapes and bed coverings as well as a general funny smell).

2.The bathrooms are full of mold and the fixtures are falling apart (laminate coming off the counter, faulty showerhead and faucet).

3. Terrible staff. I was told by the front desk that we would have no room service during our stay. Later, I found a housekeeper who said she would take care of our room. On check out, the front desk lady asked me if I was with the "Indian family." Not professional to refer to anyone by their race.

I booked this hotel and my group did not stop complaining about my choice through out our whole trip. THIS PLACE IS NOT 3 STAR.

My daughter and I returned last Saturday having spent a week in this hotel. We arrived early expecting to have our bags stored away til our room was ready however the lovely receptionist advised us that a room was ready so we were able to go straight up!

Room was small but this suited us (being only my daughter & myself). Room was clean as was bathroom so no complaints from us in this area.

We both enjoyed the continental breakfasts that were included in the package deal that we got. My daughter loved having the bacon every morning (she dosent get to do this at home) and I enjoyed the home made muesli!

Concierge(sp) whom I think was called Jarrod was always very helpful when we asked about local attractions. The location of this hotel was fantastic for us. Close to everything.

We asked for a late check out which was agreed to which was great for us as it let us finish off our last minute packing.

My daughter and I had no complaints regarding this hotel or its staff who we found to be helpful & pleasant at all times.

I believe there are worse hotels than this one…..but not many. Long story short….it is a dump. The rooms are tiny, filthy, noisy & smell.

I have, sadly, stayed here on a number of occasions when travelling to Melbourne on business…but only as a last resort, when all other hotels in the CBD were full…if fact I’ve actually cancelled travel arrangements when the Welcome has been the only accommodation available simply because I couldn’t face stay there ..it is truly, truly awful…..and I have to say by and large the staff are well suited to the property…..

Stay here is you must, but be warned…..

For the amount we paid, it was definately value for money and comes with breakfast that was ok. The location is very near shopping areas and also tourist info centre and also the day trip pickup point. Will book the same hotel if ever coming back for holiday.