The Hotel is clean and would be fine to stay at if the weather is always 65 degrees. But we stayed one week ago when the temperature is over 100.

The Hotel has a green a policy which includes shutting off the inadequate air conditioner when they claen the room and then open the windows to let in all of the hot air.

We returned from Disneyland and found our room was as hot as the outside which was 108 degrees. Leaving the windows open only let in the hot air. The wall mounted air conditioner is not sufficient to cool down the room.

The Green policy makes no sense for two reasons.

1. While the AC was off while we were out for 6 hours we had to run it at full capacity the balance of the time we were in the room which clearlu used more energy than if they had simply left it on to keep our comfortable.

2. The Hotel is opening up themselves for liabilty as they change the safe condition I left the room in by opening the windows so that anyone can easily break in and steal anything you have left in the room.

I spoke with the Front Desk Supervisor and all she could say is that it was the owners policy and there was nothing she could do. She would not provide contact information for the ownership group.

We stayed at the Anabella from May 28th to June 8th in a concierge room and it was wonderful. I was a little worried after reading some of the reviews on the website, but after staying there, I was extremely happy with our vacation.
When we arrived at noon on the day of our check in our room was not ready, so we decided to walk over to Downtown Disney for lunch. We went down Disneyland drive and cut throught the Grand Californian and it was a peaceful and short walk (about 15 mins with three children aged 2,4,and 7. This would be shorter if it was adults only).

When we came back to our hotel at 5:00pm our main floor room was ready. We requested a main floor room with a sofa bed and they gave us exactly as we wished. I loved the enclosed patio area to sit at at night and these are only availiable on the main floor. We also loved having the extra sofa bed since we had 3 children to accomodate. The king sized bed was wonderful and two of my children were able to fit in the double bed, with my third in the sofa bed. The rooms were a nice size and the grounds were well cared for. With respect to noise from other guests, I can say that yes we could hear when people were walking above us, but what do you expect when you stay at a hotel? It was not overly loud and did not disturb my sleeping children.

With the concierge room, we were able to get the continental breakfast every day and we loved that. I would go and pick it up every morning and bring it back to our room. Even on the day we went out to Goofy's kitchen for breakfast I still picked up our continental and put it in the fridge so that when we came back at the end of the day we had a snack of fresh fruit and muffins.

I cannot understand how people can complain about the long walk to Disney (about 15 minutes) when you are already walking around all day in Disney. I found the walk back to our hotel just fine with 3 small children in tow.

The staff were extremely friendly and very helpful whenever we had any questions. Everyone who worked there made a point of greeting me pleasantly when myself and my family would walk by.

The only advice I can provide is that, while the pool is very nice and large, it is not very accomodating for younger children. My 7 year old loved it, but it was too deep for my 2 and 4 year olds who cannot swim. They still enjoyed themselves on the steps of the pool and in the hot tub. If I can make a recomendation to the hotel, that if they were ever to make renovations to the pool area, they should consider putting in a shallow pool or a splash pad/sprinkler area for the small children.

Overall, we loved our stay at the Anabella hotel, and I cannot understand how people can complain so much about this hotel. Especially when you consider the price they charge for a night here, it is an extremely great quality and beautiful hotel.

I highly recommend this hotel!

We had a good experience overall with no major problems. Upon request they moved us closer to our friends in the concierge building - Carmel. The rooms were nice & clean. Someone called every day to make sure everything was OK. I found the restaurant and the room service to be quite good and reasonable. All staff that I encountered were friendly except for maybe the gift shop people.
The walk to Disneyland was a little long for our kids ( 5 & 8 years old) and because it was the busy season sometimes the shuttle was full. That was tough in hot weather. Probably wouldn't be as bad if it was cooler weather.

Wow- where should I start....We booked a "mission suite" and were given a casitas suite. Not quite sure of the difference other than it cost $10 more per night. Upon check in the front desk employee sent us all the way to the far end of the hotel property to get out and walk around looking for a room that was directly across the courtyard from the lobby. The second day we stayed- we returned to the hotel at 4:30 to take a nap after a long day at Disney to find our room not yet cleaned. The maid was at the room next to us, so we had to settle with clean towels only so that we could nap and return to Disney as planned. I was not happy with all of the extra charges...Come on $10 to park? What extra amenity is there in your parking lot that there is a nightly fee? Gas is expensive enough. On Friday, after a long week at Disney, we decided to go swimming at the pool for an hour or two. The pool was disgustingly cloudy. When we got in it to swim, the water was slimy and you could write your name in the muck on the walls of the pool. So, I thought I'd try the spa...all I can say is bugs, bugs, and more bugs floating in the spa. We spent 15 minutes in the pool area after being grossed out by it's poor maintenance. It seems like the Anabella is nothing more than a cheap, budget hotel with an expensive price tag. It's difficult to get to (U-turns) Nothing is free...internet, continental breakfast, local calls, parking all have a surcharge...No microwave in the room! Next Disney trip will not include the Anabella! Funny that we were given $10 off your next stay coupon- Not valid on weekends, holidays, or peak seasons...WHEN else is there? Not surprising! A perfect example of what a rip-off the Anabella is! DO NOT STAY HERE!