Family of 4, with twins age 10. Breakfast buffet is $12 plus tax and tip per adult. Kids may only eat from the kids menu. WoW, are they ever cheap. My kids said " That was a good snack, I'm hungry". Since was around $30, and the kids were hungry, and we had buffet, I let them grab a muffin (size small), from the buffet, the waiter saw this and said with mean eyes, that will be an extra $2.75, plus tax. Kids are not allowed any food , but what we provide. So we paid, left, never ate there again. Our plan was to stay 8 days, 7 nights, and eat all meals in this restaurant. Our plans had to change because I didn't feel comfortable there anymore. So we had to jump on a local bus everyday cost is $8 per day for the family, go to Disneyland, walk across the street to a very nice restaurant that serves buffets for breakfast, dinner, and supper. Kids eat all they want, and are very happy. Parents eat all they want, and pay less than hotel. Very nice staff, very good food. One supper we went to Disneyland "Goofy's Kitchen", which is a character supper.
WoW- a billion choices of food, characters with photo's and autographs were: Goofy, pluto, Minnie Mouse, Fairy Godmother, Prince Charming, Chip/Dale? Had so much fun, Would recommend every human on earth, go to a character supper or breakfast. It was worth the whole trip from Canada. Food was great, pop was coming every 5 minutes, characters were everywhere, and not in a hurry to leave. We loved it. I only recommend this hotel for parents under the age of 4. 2 Double beds in one room is not a good idea for a family. No privacy, and kids that are used to there own beds, need there own beds, or they kick eachother in bed after 6 nights. Pay the extra to get bunk beds or seperate beds for kids, so they don't drive eachother crazy. I complained to Guest services by hotel phone, they could care less, put me on hold so long I hung up. Beds not comfortable, adults had sore backs every morning. Air conditioner is very loud, shuts on and off and wakes you up, but you need a/c, due to the hot weather. So we didn't sleep well. This hotel is not close to anything. Stay at a hotel across the street from Disneyland for the same price, and have a choice of restaurants that will not rip you off. We will never stay here again. And from now on never let your travel agent book you in any hotel more than 2 days straight, so that if your not happy, you can be free to leave and not take there crap. We just got home on July 15/08. Never again. But loved California. No bugs, ocean wonderful. Will be back to CA, but never, here. Thanks .

This hotel is operated by the rudest desk clerks I have ever encountered and I travel often. Never again will I ever stay at a Holiday Inn due to their lack of BASIC customer service. They are obviously a very unhappy bunch.

On the positive, This is a nice enough property. Housekeeping was excellent and we left a large tip as a thank you. It's unfortunate that this hotel doesn't have better management and front desk clerks because I believe business would be much better.

We were able to book this hotel somewhat last minute when the rest of the Resort area hotels were fully booked- Now I know why!
It has nothing to do with the property- cleanliness, comfort were surprising- on par with Hyatt and Hilton. The room was nice and the bed was very comfortable & double sheeted.

I won't ever stay here again due to the rude people.

I am writing becoz I saw some very good reviews about this hotel.I am surprised.I bet the positive reviews for this hotel is probably written mostly by the Holiday Inn Hotel management itself.
This hotel really bad in every way.Basically it lacks the most important thing "cleanliness".Enter the hotel lobby you will smell it!
Customer service is worst again.There are a lot of other hotels in the resort group, any one of them will definitely have better rooms and service then this hotel.
Not recommendable for anyone!!!!!!

We arrived before 3:00 p.m. to check in and were told that the room wasn't ready yet and asked to return at 3:00 p.m. which is check-in time. We returned at 3:45 p.m. which should have been plentry of time to have the room ready and when we arrived we were told it still wasn't ready. By this time, we were tired and so were our 2 young children who were ready for a nap. I explained that were were told to return at this time. I was then told that the room should be ready in about 25 minutes and that whoever told me to come back at 3:00 was wrong because it is not their policy to give people confirmation as to when a room will be available. Keep in mind that just seconds prior, he told me that the room would be ready in 25 minutes! If you stay at this hotel - save yourself some stress and call ahead to be sure the room is ready. The service is HORRIBLE!

We were finally able to check in after 4:00 pm into the Kids Suite. The room was not what we expected. There was a hole in the wall, there were food crumbs all along the window and air conditioner, the chairs in the kids room were filthy, the cabinet for food was dirty with crumbs and build-up, and the closet shelves were falling apart. The bathroom smelled strongly of urine. I was able to take pictures of everything - except the bathroom odor but take my word for it. I would NOT recommend the Kids Suite to anyone unless you plan on bringing your own bottle of Bleach or Lysol to clean it up yourself.

The only plus side of this hotel is the location - it's very close to Disneyland and the Buena Park attractions. Even so, I would NEVER want anyone I know to stay at this hotel and I will NEVER return.