We spent a week at this hotel taking day trips to Volubilis, Meknes and the Middle Atlas in addition to touring Fes. The room was lovely and although we had a bit of trouble mastering the shower and not getting water everywhere, the bath was also excellent. The staff treated us very well, even going to the local pharmacy to get cold medicine for me.
Each evening we sat on the terrace and listened to the call to prayer echo throughout the city, Drinking our mint tea after dinner, the lights of Fes flickering below - it was a wonderful end to our long and very tiring days.
Our only complaint was the sameness of the food. Breakfast and dinner are buffets and the basic menu did not vary greatly from day to day. This would not be a problem for most - the average stay seemed to be one or two nights - but we were there long enough to be tired of the menu.

There are two advantages to this hotel:

1. The view is spectacular and I am told the only hotel in Fez with this type of view.
2. It's out of the medina which could be a nice advantage after enough time has been spent in the craziness of the main city

There are too many disadvantages to list but since the rooms are only fair and the service terrible, I would suggest for most people coming here for a nice drink on the patio and staying somewhere else.

If you still want to stay here, be sure to have the hotel get you a taxi because the walk to the taxi stand 7 mins away is creepy at night. not a bad area, just tons of people and I am saying this on my 14th night traveling all over Morocco.

Stayed two nights at this hotel with a group from Great Train Journeys and the general opinion was that although the hotel itself was of good quality the staff were not particularly friendly

If you are a light sleeper and have a room overlooking the front entrance, you will be woken at 4.35 am with the call to prayer. A pretty average hotel it is now owned by "Places & Traditions". Service is slow due to lack of staff but rooms are clean and the bath is long