This hotel has its own club. Great if you want to party - to cheesy hits that is. Bad if you want to sleep between the hours of 12 and 4am. We stayed on the second floor and the first night (Sat) thought it was a party nearby. The staff in the morning told us it was their own club! We were stunned actually because the bass music was so loud we couldn't sleep a wink. We asked if there would be more music the next night and being a Sunday they said no, but come midnight, unbelievably it started up again. I got up to see if they would turn it down but the manager was more interested in keeping his party punters happy than hotel guests. They were also full and couldn't put us somewhere else. For the second night in a row we watched BBC tv 'cause there was no point trying to sleep. At least a staff member was helpful in removing a really large COCKROACH from our bathroom.
Breakfast was poor, you'd get much better value from a cheap 'cafe' in the medina. The coffee was tepid, the crepes were good if you could get them, but that was pretty much all they had on offer. In general buffet food in hotels is best avoided!
We left feeling more stressed than rested thats for sure.
When we returned home I laid a complaint through the booking service, I wanted my money back. The hotel manager (Nabil) eventually replied claiming no complaint was ever made, by anyone and no action would follow. Unbelievable!! Anyone who has stayed there, at the least on the first and second floors would have heard the music, there must be many guests who have suffered the same hell. AVOID THIS HOTEL.

It is definitely no 4-star. I would mark it as 1 or 2 in European standard.
Most staff are very friendly. Some speak limited but manageable English.
The senior receptionist (Nabeel) can be very rude with any customer (I watched and he was behaving similarly with everyone) by suddenly ignoring you in the middle of a conversation to speak with another receptionist (unrelated to your conversation) another customer or answer the phone (which rings every 30 seconds) while you are still standing patiently. And, if another customer comes towards the reception then you should also expect to be suddenly suitably ignored in the middle of your sentence while Nabeel is attending to the second customer then without any warning ignores that customer and comes back to you.
Staff generally are very friendly but it is very obvious that they were plucked off the streets without any formal training.
It has a simple though nice entrance.
There has always been a stinking sewage smell near the lifts (at all hotel levels) although there were no toilets in the vicinity. Sometimes the stink is less evident but only when you smell the unmistakable spray of deodoriser
The towels are a bit tatty and smell of a faint putrid odour. I work in a hospital where towels smell exactly the same and I know that this does not mean that they are not clean.
The blankets did not seem to have been cleaned for sometime (something like a dry human secretion on one of them) but the white sheets are very clean and spotless.
There is a small fridge in the room.
Telly has BBC-World channel.
Breakfast is from 7 to 10 am and is very basic: Pastries and croissants, baguettes, Msamman (which is a very delicious Moroccan pastry but unfortunately here was always stale and not as nice as the fresh ones you eat in shops outside), nice olives, wonderful freshly squeezed orange juice, jams, butter and hot drinks.
If you are a late riser then do not expect that the tea or coffee is still hot. When we requested the cold tea thermos to be replaced with a hot one we got a new thermos full with tea which was as cold. They managed to provide us with a proper hot one at the end.
Every night and in the early hours of the morning, a couple of male staff regularly have a loud chat outside at the hotel entrance which can keep you in the rooms above awake because of badly insulated windows. The Moroccan men have a tradition of speaking very loudly and I found these chats much louder and more annoying than the busy street night traffic noise. Once it rains, the couple move indoors and then you can have some sleep.
On one occasion, the bath water was not hot but that was immediately corrected after reporting to reception.
It is in a good location, on Rue Liban, off the beautiful mile long King Hassan II Street which has a gorgeous wide central reservation and many shops.
Internet café is only 2 minutes walk without crossing any roads: Take left out of hotel, then another left walking along King Hassan II street, then first left.
The trip to old Fes is 15 min by a red (Petit) Taxi costing only £1 (15 dirham). A white (Grand) taxi can take you on excursions lasting all day and costs 500-1000 Dirham (£30.5 - £61). much better and perhaps cheaper than renting a car.
The much better and only slightly more expensive 5-star hotel of Royal Mirage Fes is only 2 blocks away. You can have an awesome buffet dinner there for 200 Dirham (£12.20).
In the nearby Royal Mirage Hotel, here is always a nightly belly dancing in its "Moroccan Restaurant". You can have just a tea (30 Dirham, or £1.80) and enjoy the whole night. But they do the best Bastilla in Fes at only £7.30 and an excellent bottle of wine there is only £9.75. Service is first class.
The Royal Mirage is only £14 per night more expensive for a double room, but you will be pampered in a really nice 5 star hotel that has swimming pool and very professional and well trained staff. That is where I am going back next time.

On our tour we stayed two nights in this hotel.. It is situated on a side street but close to a mainavenue and shopping area.
The rooms are clean, but the airconditioning was not working. During the first night the noise from the disco kept us awake, the second night was a Friday, so luckily no disco
The dinners and breakfasts were good with a lot of choises..

Situated in Ville Nouvelle and close to the train station the hotel is in an OK location. You will need a petit taxi to get to the interesting parts of town though and decent restaurants.

The staff are cheerful and helpful and tried hard despite their limited English and my limited French. As in the previous review though, the guide selected did take me to many shops under the guises of berber houses etc. But you don't have to buy and frankly you get the best view of the tanneries from the terrace of a leather shop.

The room was sparse by European standards, but was clean and did have a good shower.

The breakfast included baguettes, and some dry pastries, as well as boiled eggs, cake, and salad. OK, but nothing special. But overall for the price paid over the internet for the room and breakfast it was quite a bargain. I would probably stay elsewhere next time purely to be in a different part of town rather than there being anything wrong with the hotel. I would say it was 2-3 stars rather than 4.