I did not stay at that property, lucky me!!!. A friend of mine who lives in Bangkok invited me for a drink at the Bar. Prior to going to the Bar I left 2 suites at the Concierge upon my arrival to the hotel.
I was refused the entrance at the Bar at 6 PM because I was not dressed with in suite (excuse me, I was on vacation). I was wearing a nice short and Polo. Nevertheless, I went back to reception to collect my 2 suites that I left with the concierge upon entering the lobby of the hotel. At that time, I was given a ticket that would enable me to collect my luggage after the relaxing drink at the Bar. You know now, that I never got this relaxing moment since I was refused the entrance of the Bar!!. Anyway, I handed out to the concierge my ticket and it was clear to me that he could not trace my 2 suites that I left with him 10 minutes ago. Finally, concierge found my suites, folded in two under a bellboy trolley, on the floor in the lobby area. I thought that I was dying!!!. I was shocked about the poor service and the little respect that Sofitel’s employees have for customer’s belongings. A real disaster, no wonder that Sofitel needs urgently a review of their service level….good luck for this Management Team… a lot of work ahead…
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