This is one hotel that my husband and I are very happy to recommend (and in fact we do actively recommend this hotel) to friends and anyone else who wants to be pampered. We arrived after midnight and were tired, but the reception had our information ready so registration was short. The staff were without exception friendly, cheerful, professional and more important of all happy and willing to assist. We had a personal experience of one staff going out of her way to assist us, beyond the call of duty. The room where we stayed was very tastefully done and wonderfully scented, as if we were in a spa. It was very relaxing indeed. Our flight out of Bangkok was a very early morning one, but the staff kindly prepared a breakfast box for us to take to the airport.

If I could rate this hotel beyond excellent, I will.

we stayed at banyan tree for 4 nights, the hotel is a really good 4 star hotel but not a 5 star hotel. The restaurant at the top is the hotels trademark too bad the food dont live up to its sorroundings. We stayed at clublevel and the rooms where very comfartable.

Spent three nights in a twin bed Superior suite with another colleague.

Paying 18000THB, SGD900 for the room. Getting this special promotion price for corporate booking.

The room is well decorated (luxury to me), spacious. Nice bathroom, friendly stuff, nice ambient at the lobby. Everything is perfect. As every single cents count.


The bad:

1.Location wise is not too good. Will need 15 minutes to walk to
nearest BTS.

2. Spent most of the time in the conference room, but the internet connection is not that stable.

3. Too costly.

Spent 3 nights here at end of February before travelling onto one of the islands. Having seen the pubilicity for the various resorts in the Banyan Tree group we were expecting something special. Undoubtedly the public areas and facilities of the hotel were up to scratch but the accomodation felt a bit tired. We stayed in a Premier Suite on the 37th floor. The suite consisted of a lounge, bedroom and bathroom. There was a lot of wood throughout which, with the grey/green carpet, made the room feel a bit gloomy. There were two tvs but hardly up to date technology and the alarm clock was plastic - only small things but not what you expect from a 5 star. The bed was wide but seemed short - I'm 6 foot and my feet poked out the end. The bathroom had a good sized, separate shower but seemed to lack that 'luxury feeling'. During the day there was occasionally low level noise from building work - so maybe they are refurbishing some rooms, it felt to me like the one we stayed in (3701) needed updating. You should definately go for a drink at Vertigo and the night we ate at Saffron we had a good meal - don't be put off by the smart casual dress code in either, we were allowed in wearing jeans. Breakfast was the usual buffet fare. So, overall a reasonable place to stay but I think there may be better, more recently built, 5 star properties in Bangkok - my overall impression is that this felt more a business hotel than leisure.