Just back from a trip around Asia that included a 5 night stay here and overall had a pretty positive experience at the Swissotel. The pool area was absolutely gorgeous (rainforest-like), as were the common areas and the front desk staff were immensely helpful with suggestions for shops, markets, giving directions, etc. I also loved the breakfast buffet, which included both Western and Asian breakfast options (shrimp shu mai and French toast, anyone?)
The room was pretty nice but I do have some minor gripes: When I entered the room I immediately smelled a faintly musty/moldy smell (to be fair, I'm a bit of a clean freak, so it probably wouldn't have even been noticeable to anyone else). The woman from the front desk came up and offered to switch me to another room, which she took me to see, but that too had a bit of a musty smell. My room had old dark brown carpet, and (as I later learned) was not one of the "renovated" ones, to which I could have upgraded for an additional $20/night. I didn't bother since I liked the layout of my room better. I eventually got used to the smell, which again was very faint. Another thing that could have been better was the mattress - very hard and uncomfortable.
Also the hotel is a bit off the beaten path, which is great if you want to escape the craziness of central Bangkok, but not so great if you need an ATM (none on premises!) or want to be able to walk to restaurants and shops. The front door staff will gladly summon a cab for you, however, and the PhloenChit SkyTrain stop is within walking distance.
Overall the good outweighed the bad and at about US$140 a night, the hotel was a bargain. With the lush pool area, it's a very good place for some R&R.
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