We stayed here in January 2007, booked late, read reviews worried! NO NEED TO BE HOTEL BRILLIANT < STAFF BRILLIANT <FOOD BRILLIANT
Had the best holiday for years, and we are well travelled, cn't wait to go back!! Hotel clean, rooms cleaned daily, beds clean and comfortable, nothing too much trouble. When we arrived our room had only a double bed, 2 pillows, no fridge, went down to reception, asked for another bed ( too hot to cuddle up) extra pillows & fridge, all delivered within half an hour! Pools clean, staff attentive, (find Kenneth, best waiter ever, a lovely gentleman, who looked after us all holiday, tell him Polly& Paul recommended him!)
Food was excellent , evening entertainment excellent, just go there you will love it !! We didn't want to come home!!!!!

We are von Germany,we booked the hotel by Hotel site.Our first experience was Terrible!we had to wait for 1 hour to get our Room ready hence we had booked some weeks earlier.they have very Unfriendly Staff.Expecially the waiters(namely Caroline and Josphat),they are Rude,Arrogant,Slow,and very Much indesciplined.Especially to German Tourists,when you are in All Inclusive or Halpension,they expect to be given Money throughout!.The animation Team lucks Life!I WOULD ADVICE ALL THE GERMAN TOURIST TO AVOID THIS HOTEL.
Juergen und Tito Spengler-Germany

We booked this hotel through SNCF. The package included 2 days safari and then 4 days at Reef Hotel. The safari went very well but on the 3rd day we were "droped" at Reef. The hotel needs serious restoration works and the room/bathroom was VERY DIRTY. One may not relax in the beach which is just in front of the hotel without being harassed by the "beach boys" - guys that stick with you for the whole time offering lousy services (pls avoid them - they can not offer any insurance). We were therefore obliged to stay at the swimming pool (no need to go to Kenya to do that). Be also carefull when you sign the bill to your room number. We were charged twice or more for drinks or snacks that we never took. I do not recommend this hotel at all.

Where do i start! We stayed at the Reef Hotel back in 1996 and it was pretty decent then therefore i thought i would try it again while i was in Mombasa on business. This turned out to be a big mistake. The first sign that this wasn't going to be a pleasnt stay was at check in where i was told that they did not have a record of my reservation which i had made over the phone a few day earlier! Luckly September is low season therefore i managed to get a room......

The room itself looked like it had not been redecorated since 1996! The bathroom was another disaster area and i suddenly felt depressed about the whole situation, my only consolation was that i would only have to use the room at night.

After regrouping from the check in and room disaters i decided to tour the hotel grounds and things did not get any better. The place requires some serious decoration work, the whole place lacked atmosphere and the only good thing about the hotel was the beach and views of the Indian Ocean. The food lacked imagination. After 2 nights i had had enough of the place and i decide to transfer to the Nyali Beach Hotel (see separate review) which is about 5 minutes away.

There are some very good hotels in Mombasa unfortunately the Reef Hotel isn't one of them. Avoid at all costs.