Lovely public areas and very helpful staff. Polite waitresses in the lounge area too, but this wouldn't get a five star rating elsewhere. The room was clean but looked tired. Wallpaper ws beginning to peel off and the carpet had a few stains. The tiles in the bathroom needed either replacing or a good scrub. I stayed for one night with my wife prior to flying out of Beijing airport and it was O.K. for that, but I wouldn't want to stay for any length of time.

We stayed here for 4 nights in November while attending a conference. A very beautiful lobby was as a quite misleading opening to the rooms. The hallways are bland and unappealing. Although clean, the room is extremely small for two people, the rug was old, mattress hard and uncomfortable, bathroom had granite counter but floor and bathtub need cleaning and along with a stained shower curtain. Fortunately, we were busy all day so we only had to spend evening hours here. It calls itself a five star hotel but what I found out about China is that once one earns this rating it is never re-evaluated. This may have been a 5-star 20 years ago but it is barely a 2-3 star today.

On the positive side, the catering for the conference was excellent. In addition, the staff is very responsive to the customer, e.g., we had a problem with our TV and someone came to the room in less than 1 minute. Any other similar requests were handled in the same manner. It was as if someone was positioned on each floor
to respond immediately. So, Kudos to them for excellent customer service!

Perhaps it is ungrateful to complain because our room and board were being paid for by Peking University as speakers at the Beijing Forum and we appreciated this very much.

Stayed our first 4 nights in China here and found the hotel to be far better than I expected. The room was very clean, nice bathroom, tea and coffee making facilities (a little tight with the coffee sachets), bottles of drinking water supplied daily. View on the 6th floor was a little obscured but able to see a lot of high rise buildings. Breakfasts were very good (buffet) and the buffet dining room we used was excellent with a good range of dishes. Swimming pool available, bank facilities, shops, postage stamps available.
Staff were very helpful.
We were very happy with this hotel and have no hesitation in recommending it to others.

Hotel is definitely about 3-4 stars. Public areas OK but rooms small, and carpets dirty. Our first night there, when we first turned on the water in the bathroom sink, the color was yellowish and had sewage smell with no hot water. The water eventually cleared out but the stinky sewage smell was still there. We had to switch to a different room. The breakfast is ok but the worst we have seen for a 5-star hotel. We would not stay there again.