An excellent hotel for overnight stay when transiting through Hong Kong flights. The rooms were modern, clean, bright & airy. Everything works (i.e., air-conditioning etc). Service was very prompt, so I did not have to wait long for room keys.

The bonus for this hotel is that they do offer free airport to hotel & hotel to airport transfer service. This is very handy and saves you an extra expense.

Connected to the hotel is a large shopping centre, which is very convenient if you happen to have a need to purchase clothing, batteries etc in the last minute. The restaurant looks very tempting with the type of food they offer, but I was too exhausted from my flight to dine out. Maybe next time...

I'll definitely select this hotel if I'm transiting through Hong Kong again next time. Highly recommended!

We (two adults and our five year old son) stayed at the Novotel Citygate for a one night stopover between New Zealand and Belgium on 18 May 2008. The transfer to the hotel by shuttle was swift and friendly. We were let into our room by 9:30 am for which we were very grateful after a long flight. All our dealings with reception were courteous and friendly. The room was spacious (allowing for a rollaway for our son), slightly puzzling in terms of design. One drawback is the integration of the bathroom into the room (not for any privacy reasons but for the inconvenience of not having a separate area where the light could be switched on without having to disturb sleeping fellow travellers). Also, the water from the shower leaked into the room. The pool and garden area was lovely and peaceful. Another huge advantage is the City Gate mall with its shops and restaurants -- we had fantastic Vietnamese food at Deli Vietnam. There are huge residential apartment blocks adjacent to the hotel and we shopped at absolute bargain prices at the local small supermarket. The six o'clock shuttle the next morning took us back to the airport with plenty of time to check in for our 8:55 am flight on to London. We would definitely return.

My husband and I stayed at this hotel in April 2008. The hotel has a complimentary shuttle bus from the airport to the hotel which runs every 15 - 30 minutes. The hotel is a 7 minute drive from the airport. Rooms were spacious and extremely clean. Staff was polite and helpful.
Attached to the hotel was the City Gate Outlet and shopping was so cheap . It had all the brand names you can possibly think off.
Cable car up to Lantau Island was a 5 minute stroll away and the subway (MTR) into Kowloon was 3 minutes walk. It took approx 20 minutes to get into Kowloon.
We will be staying there again in the future.
Ange & Cliff (Melbourne , Australia)

I agree with the majority of the positve comments on this website, I have noted a few additional points below:

Positives
- Shuttle bus to airport regular and efficient (gate B16 in arrivals)
- 25 mins from Hong Kong on the Tung Chung line which is quite a quiet line so you wont have to stand all the way.
- At the same stop as the big Buddha and one stop from Disneyworld on MTR (tube)
- Attached to large shopping mall with range of eateries and coffee places.
- Business centre was 40HKD for an hours use and although it officially closes earlier reception staff will let you use it late evening if you ask nicely! The price includes internet and printing.

Negatives
- Room was a bit noisy - it was quite near the lifts though
- The exact room we booked (non smoking double) wasnt available although we had paid in advance.