I stayed with the hotel for two nights last week. It was located in a very run down area of Jakarta and I was warned by reception staff not to venture out on foot as it is very dangerous. The hotel is located very far from commercial activities in the hotel. You need to take a cab for at least 10 minutes to somewhere to get food or basic amenities. That i find highly inconvenient.
I was initially given a room on the members' floor. The room had a foul smell that was musty and mouldy. It gave me a headache after 5 minutes. I was upgraded to executives' floor after contacting the front desk. It was slightly better but the basic stench was still there. The lifts too smelt as foul as the rooms. The funrniture in the room very uncomfortable, one simply sank into the bed, chair and couch.
On the second night the stench returned, a full can of deodorizer bought specially to act against the stench barely covered the smell. It became very hot and stuffy on the second night. I could only walk around the lobby where it was cooler till near midnight. I was only informed upon enquiry that the air-conditioning broke down for the whole hotel and there was nothing they could do. No fans, mobile cooling units nor relocating the guests were offered. Just a sorry. Failure by the hotel to inform guests of such an important problem is unacceptable. How can anyone expect to be fresh for appointments after a night in a room without aircon and windows? The bathroom had cockroaches crawling around and TV remote control did not work. The breakfast on the 6th floor was lousy breakfast with minimal selection. A USD50~USD60 3 star hotel along Silom in Bangkok did better in this apsect.
The Thai restaurant was alright but charged for ice water. Public areas looked alright but rooms were very run down. There was smoking all round in the executive lounge that had no smoking sign atop every table.
The hotel is a shame to the Starwood name and completely shatters any impression on so called 5 star hotels.It deserves to be delisted from the alliance. The staff were polite and eager to please. They deserve a better place to work. Still, I will never return and advise against staying with them. They are a huge disappointment.







