Stayed at Grand Mercure for 5 days. We were looking for a hotel close to the city but had no choice but to book in to Grand Mercure since all were fully booked. One disadvantage was the distance to the city but the taxi's doesn't cost that much.

Overall a good hotel but my husband went through a bad experience b'cos the lady who calls the taxi's was very rude. House keeping was very good.

I have one suggestion. During our stay of 5 days the breakfast remained the same. Same menu every day. They must have variations.

We had a 12am flight and needed a hotel for the night. We opted for the Grand Mercure instead of the Changi Village even though the latter is closer to the airport beause the Tripadvisor reviews were better. We arrived and Changi airport, checked ath the hotel info booth regarding the hotel shuttle and were on the shuttle 15 mintes later (they run every 30 minutes) Check-in was fast and courteous but the room was a major disappointment. The furnishings were very worn looking but what really bugged us was that the carpet was filthy, the furniture covered in a thin layer of dust, the bedside table had a spill down its side which had not been wiped, the bath tube had several coinsize chipped off paint, the towel holder was sanging and the sink looked like someone had only given it a quick wipe and not cleaned it. For 250 Sing dollars I was expecting a lot better. The rest of the hotel is is in much better shape and the breakfast brunch buffet, though not included and a bit pricey at 23 sing dollar, was top notch. Because I believe cleanliness and proper upkeep is a must in a hotel room, I do not recommend this hotel and next time will spend a bit extra to stay at a nicer hotel downtown.

Used it for a one night stop over. All the staff I met were excellent, made the stay very easy and comfortable, breakfast was fine, didnt get a chance to use the pool but it looked inviting at 9pm floodlit etc. Good location for restaurants and shops, 15 min from terminal. Room was fine, lovely big bathroom and rain shower perfect after a 12 hour flight

Had an overnight layover so this was a great place that had airport pick up and a late check out. The room came with a breakfast buffet and all the staff was very helpful as well as nice. It is getting remodeled right now so there are some older looking rooms and halls but for the short stay that I had it didn't matter much. Easy to grab a cab here to anyplace quick and cheep. Close to bus too.