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Mandarin Oriental, Singapore: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 375 Reviews
5.0 of 5 stars
262
4.0 of 5 stars
62
3.0 of 5 stars
18
2.0 of 5 stars
13
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 192 hotels in Singapore
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 527
  • Address: 5 Raffles Ave, Marina Square, (formerly The Oriental Singapore) Singapore 039797 Singapore
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Luxurious Twenty-one-story Harborside Hotel featuring an 18-story Atrium. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates: $297 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Mandarin Oriental, Singapore

( 26-30 of 375 )
“Nice but then it all came apart....”

Mandarin Oriental, Singapore

1 of 5 stars
Copenhagen
Sep 7, 2008
1/5 found this review helpful

My wife and I stayed at the Mandarin Oriental for 6 days in late august following a 7 day stay at The Regent. We had booked a club room using the Mandarin Oriental promotion with American Express (stay 3 days and pay only for 2).

We were quite pleased with the hotel until our 3rd day. Staying in a club room we had been to the club lounge each day for breakfast and although there was a sign at the entrance mentioning the dresscode (no shorts and no open-toed sandals) this was widely ignored by the guests and on the 3rd day my wife walked in in flip-flops and was stopped at the entrance being advised she could not enter in those flip-flops. Pointing our that from the entrance she could see 2 other ladies in similar flip-flops, she was advised that the other ladies were wearing flip-flops not made from rubber....

My wife went to the room to change and the following day the club lounge manager stopped me in my tracks asking if my wife was upset over the incidence? Why the club lounge manager did not ask my wife I don't know, but I said that my wife was of course upset at having been discriminated at. Then it all fell apart for the club lounge manager... She said that they had approached the other ladies in the club lounge after turning my wife away and asked them to change shoes as my wife had pointed out they were not following the dress code. Some lame excuses followed and the manager asked me if things were now in order since they had ensured no one showed up in flip-flops. I was flabbergasted!!! I tried to explain the manager that we had nothing against the other guests wearing flip-flops but we had something against the hotel choosing to apply its policies at the entrance to some people and not to others. As we stood in the entrance to the club lounge talking about this, 2 ladies by the way walked in in flip-flops and were not stopped. The club lounge manager had no clue what I was referring to - and that is the exact reason I will never stay at a mandarin oriental hotel again.

  • This TripAdvisor Member:
    • Liked — The Melt buffet restaurant
    • Disliked — The staff in the club lounge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sambakongen's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: July 21, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $297 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Quite simply, stunning!”

Mandarin Oriental, Singapore

Sep 6, 2008
3/3 found this review helpful

The experience begins as you step from the taxi. Hotel staff open the taxi door and take your bag from the boot (trunk) of the cab.

You are ushered into the cool, air-conditioned reception lobby. Lobby staff are immaculately dressed in the Mandarin Oriental’s classy uniform. Desk staff smile and greet you as if they are genuinely pleased to see you.

If you are not already booked into a Club room, then upgrade – it is well worth it!

http://uk.youtube.com/watch?v=HZNsXnrNNWY

I was given a room on the 19th floor. Definitely the floor to be on because that is where the Club Lounge is sited; just a short walk away from 1906, the room that I was given. This is a good room to go for (or 1901~1905) because you can pick-up the Club Lounge’s free Wireless Broadband, instead of using the in-room cabled service. It also saves you carrying your laptop into the Club Lounge.

The rooms are beautifully appointed. All that you require is there for you in the various draws and cupboards to be discovered. Molton Brown shampoo, conditioner, body wash and body moisturiser are also available in Club rooms. It’s great to shower with these products in the morning and leaves you feeling pampered.

You have a nice desk and chair (a mini office) to work from and a fabulous view over the marina and towards the Central Business District.

Breakfast is served in the Club Lounge on the 19th floor from 06:30 until 10:30 (you can use the ‘Melt’ Restaurant on the 4th floor if you prefer but quite frankly I wouldn’t bother). Here on the 19th, you are treated as an individual by the immaculately dressed and professional staff.

After breakfast is over you have morning coffee. Later, a light lunch-time snack is served buffet style. In the afternoon, you have Tea (scones, clotted cream and jam, amongst the other delights). Then comes the cocktail hour (two hours actually, from 17:30 until 19:30). Followed by snacks and drinks throughout the evening until the Lounge closes at 23:00.

Morton’s Chicago Steakhouse is sited on the 4th floor and if you love a delicious steak, this is the place to go.
There are other restaurants available, including a Japanese restaurant.

Whether staying on business, like I did, or travelling as part of your vacation, this is one of ‘the’ places to stay in Singapore. I booked through Expedia.com and got an amazing packaged rate.

As Mr Schwartzenegger once said, ‘I’ll be back!’

  • This TripAdvisor Member:
    • Liked — The sheer quality of the room and service.
    • Disliked — Nothing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldVillain's Summary
Date of Stay: August 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: April 11, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers
I do not recommend this hotel for:
Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $297 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Excellent Hotel Stay”

Mandarin Oriental, Singapore

5 of 5 stars
Memphis, Tennessee
Sep 1, 2008

A first class hotel, with top-notch staff and personalized service. Every part of our stay was enjoyable. The moment we stepped out of immigration, we were greeted by our driver in a Mercedes. Upon departure, we were dropped off at Changi Airport in a Mercedes. The Oriental Club Level is terrific and most relaxing.

  • This TripAdvisor Member:
    • Liked — Value and service
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigkeeper's Summary
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: September 01, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $297 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Excellent Hotel in Singapore”

Mandarin Oriental, Singapore

5 of 5 stars
Auckland
Aug 25, 2008

Stayed here for 2 nights in a club room from 22 Aug during the Singapore National day fireworks. The hotel must have been busy as the view from the harbour rooms of the fireworks is phenomenal. Despite being busy the service was excellent.

The room, restuarants and services were all excellent. The staff very friendly and helpful. I liked the location, away from the hustle and bustle of Orchard road, but very close by taxi if you wanted to do some shopping. It was great to walk around the Marina area.

I'd call it an understated 5 star luxury hotel that isnt pretentious, but has everything you require from a 5 star luxury hotel as a business traveller.

I have stayed in many Singapore hotels and I will definately being staying at the Mandarin Oriental again on my next trip to Singapore in a few weeks times.

  • This TripAdvisor Member:
    • Liked — Excellent service
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBean73's Summary
Date of Stay: August 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: December 05, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $297 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Just Fantastic!”

Mandarin Oriental, Singapore

5 of 5 stars
Turin,Italy
Aug 24, 2008

My husband and I have just returned from Singpore Mandarin oriental. The hotel is really fantastic, we stayed on the club level with its own concierge and club lounge, where we had great breakfast, afternoon tea and cocktails with hors d'oeuvres before dinner.
We have not experienced the SPA, because it was fully booked.
We have been spoiled since we arrived at the airport, where a limo was waiting for us with cold, refreshing towels and bottles of water.
We would definetely come back.

  • This TripAdvisor Member:
    • Liked — Bathroom
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny-Vic's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: February 10, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Spa
Was this review helpful? Yes No
Check Rates
Average price*: $297 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Mandarin Oriental, Singapore

( 26-30 of 375 )
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Mandarin Oriental, Singapore Also Known As

Address: 5 Raffles Ave, Marina Square | (formerly The Oriental Singapore), Singapore 039797, Singapore