This hotel is located in the business district in central Singapore, near the docks and the SIngapore River. It's also walking distance from a subway station. The hotel staff was friendly and efficient. Most of the restaurant staff were also kind, especially one of the chefs who helped me choose which delectable dish to eat first. However, the head waiter, a tall slim man, was quite unprofessional in tormenting/disciplining his waiters and waitresses within earshot of my friend and I. The food was beautifully presented in a buffet style which included fruits, veggies, breads, appetizers and desserts. The room was clean and the beds were comfortable. Overall the hotel had a relaxed and modern feel without being too stuffy. There were a variety of businesspeople, families and small groups staying there.

Nice business hotel by the container terminal, if u walk from MRT Tajong Pagar, it tooks 5 mins only. Very clean room and comfortable bed. Breakfast is good. Just the pool a bit small! But that's Singapore!

I stay at this hotel every week and have done so for the past 18 months. If you are thinking of staying here, remember ...... THIS IS A BUSINESS HOTEL. It does not cater for leisure travellers that well .... no lobby lounge (just a small chinese tea bar) and no 'filipino band' playing in the evening. There is a pool but have never been there.

The overall theme of the hotel is fairly sterile, but caters perfectly for the needs of the business traveller ... all of the rooms come with an ethernet cable, travel plug adapters, and cordless phone.

All the staff know me here by name, and of course i have had a few hicupps - one in particular where i had to write a two page letter to the GM about one of his duty managers who was just plain rude to me.

Other than that, this place is fine. Breakfast is ok (they do cram you in though if it is busy), club floor/lounge is good (ask when you check in for an upgrade and they will usually do it for SGD 60). Its often difficult to get a late check out without paying a half day room rate. Also, laundry is not that fast and the minibar is ludicrously expensive (go to the 7/11 a 30 second walk away) ..... SGD 5 for a 500ml bottle of water, and SGD 10 for a 330ml beer.

The double rooms are queen size beds (smaller than normal), and if there are two of you i would strongly recommend a king size room otherwise you will be very uncomfortable.

The bottom line here, if you work in the city this hotel is great. If you are here on holiday ... i would pay extra and stay elsewhere.

I stayed in this hotel with my guy in Feb 06 and we both loved it (especially my guy).
We chose this hotel because it's close to the ferry terminal (my guy need to take a ferry to Batam for a business meeting).
My guy and me always stay in the Hilton whenever we're in Singapore but now we decided to change to M hotel instead.
Besides the Hilton, he had stayed in other 5 stars hotels but he still think M hotel is best among them.
The location is in the financial business district of Singapore but not near the shopping areas (which is mostly in Orchard road).
The hotel staff there are very polite and friendly.
Rooms are relatively big and new...like the bathroom especially.
It's about 10 mins to the subway so u can easily take the subway to Orchard which is just s few stops away.