This was our first stop on our round the world honeymoon and we could not have asked for a more perfect hotel!! Super Quick check-in, we were given a room with great views on the 31st floor.

Upon check-in we were both congratulated and my wife was handed a beautiful bouquet of orchids. When we got to our room there was a very tastey honeymoon cake and a wedding card.

We found the hotel was in a great location close to shops, restaurants and MRT station.

All of the staff were fantastic and could not be faulted in any way.

The pool was very nice and there were plenty of sun beds.

Breakfast was excellant!!

If we were to travel to singapore again there is only one hotel i would consider staying at! The Pan Pacific!

Pan Pacific Hotel is, itself, quite nice. The rooms are large with comfortable beds, plenty of English language cable tv channels on the plasma tv. The common areas, bars etc are nice. The staff are all accommodating (if not a little eager for a tip).

Its is, however, primarily a business hotel and if work were paying for your coffees and snacks then you'd probably like it more. First, its right in the business district, where there is very little to walk to except shopping centres (you can get to an underground station by walking through the convention centre and then the suntec shopping centre).

I got a good deal on expedia for the room rate, however, I found the services very overpriced. For example, using the internet in the business centre (which seemed very well appointed) was S$8.50 plus GST plus service charge (which worked out about S$10) per 15 minutes, whereas the internet cafe in the Suntec centre cost $5 per hour. A cafe latte in the atrium coffee bar was over S$12 and a glass of NZ sav blanc in the "brunch bar" was S$22 and a not particularly nice hamburger $20.

The bathrooms are also well appointed with a small bathtub, separate shower and good lighting.

The pool was a nice enough area with loungers, towels and water provided.

Warning for people afraid of heights - all the elevators in the hotel are glass. The higher floors are accessed via elevators that travel the outside of the building while others travel over the large indoor atrium.

Upsides: big rooms, big beds, nice desk in room with decent office chair, english tv channels, free newspapers, good business location.

Downsides: I was unable to shake the feeling that I was being ripped off everytime I opened my mouth. Not a great sightseeing location, no restaurants nearby that were not hotel (read: overpriced) restaurants.

I've been to Singapore now a couple of times and tried out five different hotels so far, not only for bargain reasons, but also to be able to compare things.

Location: The Pan Pacific is perfectly located to go on an extended Shopping trip as SunTech City and Marina Square are both next door. However the MRT station (City Hall) is still a good five minute walk away, if you want to go to other places.

Hotel: The hotel is nice, but for a five star hotel I expected more. The friendliness of the staff has been average. I missed an explanation of the basic things, such as breakfast, Internet access, pool and so on - Nothing! Certainly I could have asked, but I guess customers would appreciate it to get a short overview.

The room has been nice, but the level of cleanliness should be improved. During my whole stay the mirrors and the shower haven't been 100% clean as you would expect it from a 5 star accomodation. On my date of departure I could see why, because the room maid thought I had already left. She rushed through the room and used my old towels to clean the shower cabin.

The hotel pool is quite nice. I didn't use any restaurant, so I can't review these. Checkout was efficient and correct.

Returning home, I realized that I forgot two pairs of trousers in a wardrobe in the room. I used the e-mail function of the hotel's website to contact them; after one week I haven't got any response yet.

In general, ok for a 3 or maybe a 4 star, but not for a 5 star. There are less expensive hotels in Singapore which provide the same or even a better service.

Maybe the hotel shouldn't sell its rooms cheap on the web. A better way would certainly be to improve the quality. I'm sure customers would spread the word-of-mouth then and help the hotel to fill its rooms.

this is a decent business hotel, but a bit bland. rooms are clean if a little worn. great views. service can be slow, especially to the rooms. the hotel has several good restaurants, though, which is nice. overall, fine for a quick business trip, but you can do better if you're looking for a soothing holiday stay. has a kind of generic big business hotel feel...