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Sheraton Dubai Creek Hotel and Towers: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 83 Reviews
5.0 of 5 stars
39
4.0 of 5 stars
22
3.0 of 5 stars
6
2.0 of 5 stars
8
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#50 of 319 hotels in Dubai
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 262
  • Address: Baniyas Rd & Creek Road Dubai United Arab Emirates
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Striking 11-story Hotel with unique architectural design, located downtown on the Dubai Creek Corniche, near businesses & shopping This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates: $391 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sheraton Dubai Creek Hotel and Towers

( 14-18 of 83 )
“good location but nothing else”

Sheraton Dubai Creek Hotel and Towers

2 of 5 stars
Wolverhampton
May 8, 2008
2/10 found this review helpful

Before coming to stay at this hotel we had spent 5 nights at the royal meridien in jumeriah beach..it was a fantastic 5 star...coming to this hotel afterwards was a very big let down. Sheraton Dubai Creek good location but that is it. They gave us room 1101 WHICH NEEDS TO BE AVOIDED. For a 5 star hotel I thought it was a very big let down. The rooms are dated, and room 1101 I found was dirty, dated, had stains on the sofa, curtains and carpet, the balcony was dirty and for a no smoking floor the corridor wreaked of smoke. Very big dissappointment. Fantastic views of the creek but I would not bother with a Towers Room which I though was a complete waste. Ok you get a airport transfer, but that's about it. You get complimentary drinks all day which is good but they lounge is so small that you are practically sitting next to strangers, complimentary breakfast is a waste of time limited choice and continental - small selection. I would have prefered to save on the room rate and eat in the Vivaldi resturant for breakfast. Indian resturant was very nice. you get complimentary internet access but that is also a waste because there is only one computer so you have to hang about. Service was just ok.....not fast and they charge 5 dirhams each time you order room service. I have stayed at many 5* hotels and this has got to be the worst - room really spoilt our holiday especially when I paid £620.003 nights !! I will not be staying here again. It is a good location on the creek...so if that is going to be enough for you go for it..but otherwise I would go somewhere else.

  • This TripAdvisor Member:
    • Liked — location and creek views
    • Disliked — everything else especially dirty room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabhols's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: June 27, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
SheratonDubai, General Manager
(Management representative)
May 28, 2008
Dear Madam or Sir,

thank you very much for posting your review about our hotel on Trip Advisor. We appreciate all reviews whether they contain criticism or praise as all reviews assist us in our goal to better guest experiences.

I am sorry and would like to apologize that your stay at our hotel was not up to your expectations and I would like to assure you at the same time that we will look at the areas you noted in your review and will ensure that similar shortcomings do not recur again in the future.

I would also like to inform you that in the month of July the Towers Lounge will be renovated and enlarged and some of the concerns you raised in your review will therefore be eliminated. Also, there are a total of four computers with Internet access avaialable to our Towers Guests and I would like to apologize if you were not made aware of this.

While I can certainly understand your disappointment, I would appreciate it if you were to contact me directly should your travel plans bring you back to Dubai in order for me to make amends for your disappointing stay.

Thank you again for bringing your disappointment to our attention. I look forward to meeting you personally on your next visit to Dubai and remain,

Yours sincerely,


J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers

thomasvan.opstal@sheraton.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $391 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Lovely time at the Sheraton Dubai Creek & Towers Hotel”

Sheraton Dubai Creek Hotel and Towers

5 of 5 stars
Slough, UK
May 8, 2008
10/10 found this review helpful

My husband, 15 year old daughter and I stayed for 7 nights at the Sheraton Dubai Creek & Towers from 7th April - 14th April. We were booked into a Towers Room via our Starwood Preferred Guests points. After a delayed flight we were greeted and picked up at the airport without any problems at all.

Check in was fast and effecient (12o'clock in the evening), and the receptionist was friendly, polite and helpful. We were booked into a Towers City side room, but I asked if we could be moved to a Creek side room. We were told this wouldn't be possible right now but the following day they would move us no problem, which they and was great.

The Towers room gave us free breakfast and use the the Towers Lounge throughout the day. We found that wherever we went in the hotel, everyone was curtious, friendly and polite and nothing was too much trouble. We were very impressed.

The Concierge was great and arranged for us to have a private driver on our first full day for a tour around Dubai to get our bearings. This worked out cheaper for us than going on a tour with the Big Bus, plus we had the comfort of being in a car and jumping in and out as we like. It was great. :-).

Dubai was a wonderful city and being located by the Creek was perfect for us, taxis were reasonably priced and easy to get. In six days we managed to have a tour of the city, visit Wild Wadi, the Snow Dome and Shopping, a day at the Beach, an excursion to the desert (which was amazing and an absolute MUST do), shopping at the gold and spice souk, chilling around the pool and generally having a lovely time.

We would all definately recommend vising Dubai and staying at the Sheraton Dubai Creek and Towers hotel, there is something for everyone of all ages..

  • This TripAdvisor Member:
    • Liked — Service and friendlyness of the staff
    • Disliked — Size of the swimming pool - a little on the small size, but it wasn't a problem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkillFamily's Summary
Date of Stay: April 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Management Response
sheradxb, General Manager
(Management representative)
May 20, 2008
Dear SkillFamily,

Thank you for your feedback and taking the time to post your comments. We value all feedback from our guests both, positive and negative, as this is the only way to ensure that we continue to better our service and our facilities to make your stay at our hotel a more pleasant one.

We were delighted to read that you had a wonderful stay with us at the Sheraton Dubai Creek. Our goal is to make sure that all guests feel as though they belong during their stay with us and that each visit is a special one and I do hope we achieved our goal during your visit.

I hope that we will be able to welcome you back at our hotel soon again and if there is anything I can do to assist you, please do not hesitate to contact me directly on thomasvan.opstal@sheraton.com .

Yours sincerely,

J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $391 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“looking out over the creek”

Sheraton Dubai Creek Hotel and Towers

5 of 5 stars
Bristol, UK
May 4, 2008
9/9 found this review helpful

We were very lucky - arriving 6 am and electing to pay the extra half day, we were upgraded to a top floor creek-view room. Magic. Airconditioning a bit inflexible but everything else faultless. Enjoyed high tea & English bar, too.

  • This TripAdvisor Member:
    • Liked — View
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Packhorse's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Management Response
sheradxb, General Manager
(Management representative)
May 11, 2008
Dear Packhorse,

I am writing in relation to the review of our hotel which you posted on the Trip Advisor website on May 4, 2008.

I would like to thank you for taking the time to write the review and for posting it on the Internet. We value all feedback from our guests both, positive and negative, as this is the only way to ensure that we continue to better our service and our facilities to make your stay at our hotel a more pleasant one.

I was delighted to read that your recent stay here with us was up to your expectations. Our goal is to make sure that all guests feel as though they belong during their stay with us and that each visit is a special one and I do hope we achieved our goal during your visit.

I hope that we will be able to welcome you back at our hotel soon again and if there is anything I can do to assist you, please do not hesitate to contact me directly on thomasvan.opstal@sheraton.com .

Yours sincerely,

J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $391 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Simply the best!!!”

Sheraton Dubai Creek Hotel and Towers

5 of 5 stars
Miami, Florida
Apr 27, 2008
8/8 found this review helpful

We booked via thru expedia and all I can say is that we had a wonderful experience at this hotel. Having a good location and beautiful view of the creek, all the staff performs an excellent service. Thank you.

  • This TripAdvisor Member:
    • Liked — All the staff, creek view and the food in the restaurant (asian brunch)
    • Disliked — room size
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spidey_25's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: April 27, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Sporting event
Was this review helpful? Yes No
Management Response
sheradxb, General Manager
(Management representative)
May 11, 2008
Dear Spidey_25,

Thank you very much for your kind review of our hotel which is much appreciated.

I hope that we will be able to welcome you back at our hotel soon again and if there is anything I can do to assist you, please do not hesitate to contact me directly on thomasvan.opstal@sheraton.com .

Yours sincerely,

J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $391 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Fantastic hotel nice place boot expensive city”

Sheraton Dubai Creek Hotel and Towers

5 of 5 stars
South yorkshire
Apr 21, 2008
8/8 found this review helpful

B4 booking to go to dubai, understand this u can not do Dubai on a budget at all, unless u are T total, love mc donalds,and love water parks we spent ££££ more than expected,lovely place but very expensive 4 the normal things u enjoy on holls.
E.g Beer is between £5.00-£9.00 a pint
for 3 orange juices and 3 sandwiches it was over £30.00
im not tight or poor but geess to me ridiculous, when u can buy 200 cigarettes for £6.00 or a taxi for an hour for less than £12

The hotel was wonderful- we stayed room only
it was exceptionally clean
excellent choice of tv chanels
free morning news paper
internet connection if required
Exceptional gym, and shower areas,
Pool ok wasnt the biggest pool, but was nice to have a quick dip
My partner had a massage and said it was wonderful and very reasonably priced
there are 3 resturants, a cake counter that sells the most beautiful looking cakes
We ate in the Indian restaurant and it was beautiful, the wine is very expensive here, i think about £30 quid for cheapest bottle
The chelsea arms pub, is great just like being at home lovely bar food, free nuts all night, but again the beer is expensive although they do have happy hours.
couldnt fault the hotel at all, infact i am looking to go away again and would love it to be 1 of the shereton chain i was that impressed there

  • This TripAdvisor Member:
    • Liked — Extreamly clean and just lovely to look at
    • Disliked — cost of alcohol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorksSouthyorkshire's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: January 07, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Tourists
I do not recommend this hotel for:
Girlfriend getaway, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
sheradxb, General Manager
(Management representative)
May 11, 2008
Dear YorksSouthyorkshire,

Thank you very much for your kind review of our hotel which is much appreciated.

I hope that we will be able to welcome you back at our hotel soon again and if there is anything I can do to assist you, please do not hesitate to contact me directly on thomasvan.opstal@sheraton.com .

Yours sincerely,

J. Thomas C. van Opstal
General Manager
Sheraton Dubai Creek Hotel & Towers
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $391 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Sheraton Dubai Creek Hotel and Towers

( 14-18 of 83 )
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Sheraton Dubai Creek Hotel and Towers Also Known As

Address: Baniyas Rd & Creek Road, Dubai, United Arab Emirates