Jumeirah run a bunch of hotels around the world. That in itself should say "good quality" or "sure bet". Bab Al Shams delivers on location and facilites, but staff managemnt sucks. Bab is a pretender.
The staff are great - the staff managers are incompetent.
Shangri-La Hotel in Oman has got its act together - when you pay top dollar you get awesome service, you don't need to wait too long for service by the pool, your restaurant waiters are observant, and check-in and check-out are a breeze.
Bab Al Shams is a poor cousin. Nothing is quick or smooth. Pool service is pot-luck. Check-in and check-out are a trial. The whole operation is ad hoc. Depending on when you arrive at check-in or check-out, or at the pool or a restaurant, can determine how you are treated.
The ultimate problem, therefore, is consistency. Bab Al Shams does not have it. It could be so awesome.
You pay a lot for a stay at Bab, but it just doesn't deliver.
Lift your game Bab. Lift your game.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine