Took a three day break from a long trip in Phnom Penh and came to this hotel. It is brand new and very well appointed. I was met at the door, given a drink and was checked in while I sat at the bar. The breakfast is out of this world - tons of selection, both western and asian, and the pool is lovely. It is popular with tour groups but fortunately only the more adult, high-end ones. Not cheap by Cambodian standards but worth it. It is located outside of the main town but with plenty of motos available to take you in. Recommend highly

I was very excited to stay in a place that was nice, after two weeks of super cheap traveling. However, I had multiple problems:

1. They lost my passport. When I first checked in they put me in a very noisy room. I was going out to dinner and asked if they would move my stuff (which I hadn't even unpacked yet) while I was gone. They did move it, but somehow my passport got taken out of my backpack and disappeared. When I asked them about this they said they would look around and it miraculously re-appeared several hours later. This was a huge concern. I don't know what happened, but it worried me.

2. No air-conditioning in the hotel hallways. It might be okay in the winter, but when I was there it was 100 degrees, humid, and miserable. I just don't think they should call themselves 5 star without this.

3. TV wasn't working for a large part of the time I was there. Not a huge deal, but as a solo traveler it's nice to relax and watch the news at night.

4. My shower didn't drain at all - since it's a glass enclosed shower you couldn't shower for more than 3 or 4 minutes before the water would go over the lip of the floor and flood the bathroom.

5. On checkout there happened to be a manager there and I told him all of my concerns. His solution - a free ride to the airport, which usually costs $5. After you've lost my passport, wouldn't you want to offer a little more than that?

OVERALL - maybe 2-3 star, not professional. There's so many places to choose in Siem Reap, why choose this one?

We stayed in this hotel while touring Vietnam and Cambodia. We really enjoyed our stay here. our room was large and very comfortable. We did experience noise early one morning from nearby houses who were celebrating a wedding - but no fault of the hotel.
The food at the hotel was good. The buffet was excellent with plenty of choice and we also ate lunch time at the pool bar which was also good.
There are plenty of tuk tuks waiting outside the hotel and the old market is only a short drive away if you want to shop for more bags or silk scarves!!!

The hotel is a little away from the main tourist hub of restaurants and bars but the benefit is that there are lots of nearby restaurants in Wat Bo with prices lower than the main centre. You can however, walk to the centre in about 25-30 mins or there are always tuk-tuks outside the hotel. The fare is $2 each way.

I booked deluxe room for about $68 per night using HotelsCombined. The room was huge and comfortable though the bed was a little on the hard side. The bathroom was good with a bath and shower though this leaked all over the floor everytime I used it.

The breakfast buffet was large with an egg station and noodle station though I found the quality of the food to be a little substandard.

Pool was a nice size and there was a gym an in adjacent building but had outdated equipment and no a/c.

Service from the staff was good but they couldn't find details of the Happy Ranch horseriding farm which I managed to find in the yellow pages in the room! However they managed to order a tuk-tuk for us for sunrise at Angkor at 5am.

The hotel looked good from the outside but to me it seemed that the hotel has a faded granduer with carpets looking worn out and some parts in need of a little renovation if they hope to keep pace with the abundance of 5 star hotels popping up in Siem Reap. But for the low cost the hotel was still a bargain.