Well according to some of the reviews this is a great place to visit, If you like cold food and food poisoning then you'll be in paradise and will never want to leave, yes there is tipping culture to the country and if you don't then you will get bugger all, especially a drink, but to be fair a couple of Egyptian pounds gets the attentions of a waiter for the week so thats not too bad, the food however is a different matter,
They have different themes for food each day but unless you fight your way into the restaurant as it opens (and don't forget it's you against Germany) then you will have cold food, some bright spark on our last night decided to have all the food outside even though it was a windy as hell, the English are in a Minority here (25 to 1) but Thomas cook do not tell you that, this is probably why the food as it is, catered for the farterland.
These people are rude and expect you to get out of the way when they walk towards you by the last day it was all i could do not to end up smacking one of em,
I just cannot stress enough that this hotel is not for the English it is a German / European hotel.
If you want a lounger on the beach get up at 6am, if you want one by the pool get up at 7am, you can hear the alarms in peoples rooms going off at ungodly hours so that they can go and put towels down on the loungers,What is wrong with these people ???
If you have already booked, I'm sorry . If you haven't then don't.

spent two weeks at the mamlouk palace 1ST-15th and really enjoyed it. We were in room 21206 and had a cleaner called ali nasser who was absolutely fantastic and deserves every penny he works for, nothing was ever to much trouble for him. The hotel is very clean and the grounds are very picturesque. The waiter at the swim up bar was very friendly always happy and smiling all the time also very professional at his job. The food at the beach bar was the best during the day and the chef who looks like Lewis Hamilton was also very quick and polite. The entertainment could of been better and on for longer as it was only on for a hour each night. The singer in victorias bar was very good and would play any reguest asked again very professional. We also found the waiter in victorias bar to be the best in the hotel very efficient and professional lovely man. We found the lobby bar staff to be very slow and quite ignorant. My husband had to keep going to the bar his self nearly every night not the service you expect from a five star hotel. The reception staff were very helpful and always pleasent and work very hard. The food definately could of been better and catered towards BRITISH GUESTS MORE. Overall we had a lovely time and would still recommend this hotel to anybody.

Well where do I start,The first thing that strikes you is how attentive the staff are.secondly there is a tipping culture @ the hotel, a few tips here and there goes along way! The food generally is fine but I must say is not the hottest I've ever had, and I did get food poisoning, The Thomas Cook rep did mention a lot of people get food poisoning in the hotel which suggests to me something is not quite right here. Make sure you go early as the sweet section can run out. The hotel now is getting busy in late March with lots of Russians who shall we say lack some manners and don't know the concept of queuing. Most people use the heated pool but my party liked the quietness of the cool pool area (much more relaxed). I found a hole around a grid 3 feet from the edge of the cool pool where a child's foot could go down and make one bad mess of a leg, I did report this to my Thomas Cook rep hope this gets sorted quickly. The one free visit to the Tex Mex restaurant was well worth the visit, loved it! Rooms are fine for all your needs with hair dryers, TV (with English speaking movie channel) clean towels daily.Maids will do anything you ask hoping you will tip well @ the end of your stay. Internet is expensive in my eyes £4.50 for 30 mins. There is a disco next to the main bar in reception. I think this hotel is much better than the hotel next door, the Garden Beach. Went Quad biking but make sure you wear old clothes as you get filthy. Helmets DON'T have visors so dust gets in your eyes even with sunglasses on. Now we went on a boat trip to do some snorkelling this was booked when a chap came around the pool, he is based on the beach more towards the Garden Beach. This guy will try to screw you, we paid £70 for three adults but wanted to pay in Euros his conversion didn't match ours but he didn't get away with this, you have been warned! The boat trip was nice and you do see lots of fish but its all in deep water and they say three one hour snorkelling sessions but no way is it an hour each time. Life jackets I found are needed it just helps with the energy levels, younger people will be fine without one as my daughter was fine without a life jacket.All in all i would say value for money. One last thing the water slides have halted in there construction, is this a lack of money? i don't know.

We Stayed Here from 26th Feb-4th March

Nice Hotel, It is not a 5* could just scrape in as a 4* depending on what you class a 3 *!!

Rooms were very good, Clean, TV with 2 film channels in english plus other english speaking channels. Large Bathroom, Good Towels, changed daily even if you didn't need them changing! Fridge, Free Safe, Everything you need,

No Kettle, I heard people moan about this but it isnt mentioned in any brochure!!. Your Man-Maid will get you one for a small tip, and you can get sachets coffee/tea from the Buffets.
Over All the staff were fantastic, a small tip and politeness goes a long way.

The Chef at the Pool Bar made us a fantastic meat and Cheese free Pizza daily, and would give us a plate of sliced fruit. as he guessed we were veggies. Super service and all just for a few odd tips, Same with the Barmen.
Food was good, well presented and a large choice though very samey. I am a really fussy eater and as the majority of the hotel clients where Russian, I think the meals were set towards them.
I lived on Chip and Salad Buttys (chips only found in Childrens section) Bread was fantastic, My partner is a Vegan and still found lots to eat.

Pool was Fantastic. One is heated and on some days a little too warm. Try the cold pool the bar there is always empty so no waiting and very refreshing!
Clean pool towels daily, with a card system.

I didn't like the man-made beach at the hotel, I am much to used to fantastic beaches I think. Take a trip out to the Island The Beach there is fantastic and snorkeling is good, Quite a few fish. I do think the Egyptians have not looked after the reef very well though. Take a look for yourselves

We had a very fun time at this Hotel, Staff made it all the better
I cant see that there is anything to moan about if you want a 5* hotel, with all the trimmings you are going to have to pay a lot more! For the price we paid this hotel was excellent.
Dont be put off by some of the bad reviews on here they are obviously from travelers that are very picky
Dave Nick Julie