We chose this hotel because we were traveling with our two teenage sons, and were looking for extra room and some privacy. The hotel had very good reviews on this site, and overall, our experience was positive too. But there were some snafus.
What went wrong:
1) We had booked a 2-bedroom suite, clearly specifying the choice of one bedroom with a king bed, the other with 2 doubles. It was on our confirmation printout, but when we reached the suite, both bedrooms had king beds. We had heard a clerk at reception tell someone on the phone that they were totally booked. Also, we had asked for a room not too near the elevator, and our suite was tucked nicely into a corner of the building, so our sons said it was not a big deal, and we didn't complain.
2) However, we did need to complain that the carpet on one side of one of the bedrooms was totally saturated with liquid. A call to the desk quickly brought a maintenance man, who diagnosed a problem with the air conditioner, made a repair, and returned with a Shop-Vac to suck up as much liquid as possible. However, it remained damp for our 5-day stay, and another wet patch was present by the intake vent in the living area. Hmm.
3) PARKING. The self-park lot specified (for which we were charged $17/day) was an open air lot down the block. We didn't mind the short walk, but turns out the lot is vastly oversold, so by 8:30 in the AM our car was so totally parked in that it took the attendant 20 minutes each time to get it out. The front desk told us they knew parking was a problem, but there was nothing they could do.
The positives:
1) Staff is friendly. The free buffet breakfast didn't have as many options as Embassy Suites usually does, but there was fresh fruit, a few hot dishes, and some good breads and pastries each day. The evening reception was simple, but a nice touch.
2) Location is very convenient for walking to much of the downtown, including the French Quarter, riverfront, etc.
3) Nicely equipped small kitchen, and our sons particuarly appreciated the microwave popcorn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine