We got last minute tickets to the BSC National Championship Game, so were limited in our hotel choices. We were impressed with the TripAdvisor rating and that there was availability, so we booked. The room rate was outrageous, but we expected that considering the circumstances. Arriving early for check-in, the front desk did accommodate us with a suite which was not quite clean. There were crumbs on a table which we mentioned to our bellman. He got a housekeeping person to remove them, but after she left I noticed under the crumbs were food stains. I called housekeeping to change the tablecloth, which they did, but why didn't the maid notice that when she brushed off the crumbs? The hotel provided the excuse that she was new, but if that was the case, then a supervisor should have checked her work in my opinion, and at the exorbitant rates they were charging I would think they could afford better help.
The next "bad" I noticed was TP in the toilet when neither of us has used it.
A small round facial soap was stashed in the bathmat which was left in the bathtub. When I picked up the mat, the soap fell into the drain and was stuck. It took me a good 20 minutes to finally pry it out. Without my saying anything about that incident, the next day the maid left the correct bath soap.
Twice I went down to the front desk to inquire about the non-feather pillows I had requested. I was informed they didn't have any. Unacceptable answer! One of those trips was because no one would answer the phone there when I tried to call. On my second trip there I waited 20 minutes for someone to show up, but alas to no avail. Finally the pillows showed up.
The one good thing about this hotel was it's location...about equidistant between the Superdome and the French Quarter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Pet owners, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities
I selected this hotel as a top choice for:
Sporting event